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Practice Lead - Product Ownership and Business Analysis

Hiscox -
York

Job details

Full-time

Qualifications

Software deployment
Bachelor's degree
Financial services

Full job description

Job Type:

Permanent

Build a brilliant future with Hiscox

About Hiscox UK

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

The role:

As the Practice Lead for Product Owners (POs) and Business Analysts (BAs), you will shape and lead a dual-discipline capability that underpins how Hiscox UK Retail delivers value across both product, project and programme-driven change.

You will set the strategic direction for these disciplines, ensuring they maintain distinct identities whilst having the frameworks, support and environment need to excel across the full delivery lifecycle. You’ll cultivate a thriving, high-performing community that continually learns, evolves and raises the bar on how we discover, define and deliver change.

You will also play a key role in workforce planning and capability development, ensuring we have the right skills, structure and deployment model to support a more product-led focus.

What you’ll be doing:

People Leadership & Line Management

Leadership of a core team of Product Owners and BA Team Leads, supporting their growth and performance

Contributing to recruitment and selection for roles

Setting clear role expectations across the PO and BA career pathways

Ways of Working, Standards & Best Practice

Leading a multi-discipline Community of Practice that connects POs and BAs across our change initiatives

Defining, evolving and embedding ways of working for POs and BAs across both product and programme environments

Driving best practice across discovery, delivery, analysis, requirements definition and value measurement

Capability Development & Uplift

Identifying capability gaps and shaping uplift strategies aligned to evolving business, product and programme needs

Maintaining a strong understanding of how PO and BA roles are evolving across the industry, and using these insights to strengthen how we deliver products and programmes

Using data and insights to track capability maturity and drive continuous improvement across PO and BA disciplines

Strategic Workforce Planning

Applying operating model experience to ensure we have the right PO and BA skills and roles in place to support effective delivery across our products and programmes

Formulating and driving forward a long‑term strategy for BA/PO resourcing to drive evolution across our trading systems

Working across the function to ensure effective deployment and utilisation of POs and BAs across both portfolio.

Performance, Outcomes & Value

Developing and embedding performance metrics that demonstrate increasing efficiency and value delivery across the PO and BA practice

Championing outcome‑focused thinking and decision making across delivery teams

Candidate Profile

Our must haves:

Strong proven experience in a similar role leading Product Owners and Business Analysts, or similar digital/change delivery professionals

Experience building and maturing a capability, discipline or community of practice

Ability to demonstrate examples of driving best practice/best in class ways of working across BA and/or PO communities.

Experience leading or shaping capability, operating model or organisational design initiatives

Strong experience in product and programme delivery, including discovery, backlog management and outcome driven delivery in complex environments

Experience defining ways of working and driving standardisation across teams

Strong operating model and workforce planning experience

Excellent stakeholder management skills, with experience engaging senior leaders across product, technology and business functions

Experience overseeing resource planning, allocation and utilisation across multiple teams or initiatives

Our nice to haves:

Experience working in financial services, insurance, or other regulated industries

Experience designing capability frameworks, career paths or competency models

Awareness of emerging trends in product, technology, or AI‑enabled discovery

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn’t always have to in the office, and as long as it’s safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance, with 2 to 3 days in the office per week.

Work with amazing people and be part of a unique culture

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