Receptionist / Patient Care Administrator
Join Our Friendly Private Dental Practice in Sandhurst!
Are you passionate about delivering exceptional customer service? Do you enjoy helping people and thrive in a busy, supportive environment? If so, we'd love to hear from you.We are an established private dental practice in Sandhurst, Berkshire, looking for a warm, organised and professional Receptionist / Patient Care Administrator to become a valued member of our friendly team.Our practice is dedicated to providing outstanding patient care in a welcoming and modern environment. We offer a comprehensive range of treatments including dental implants, orthodontics, Invisalign, CEREC same-day restorations, facial aesthetics and general private dentistry. You'll be joining a close-knit team that genuinely supports one another and takes pride in delivering an exceptional patient experience.
Hours
This is a Part Time OR Full-Time position, working:
- Monday 7:45am-5:00pm
- Tuesday 7:45am-5:00pm
- Wednesday 11:00am-8:00pm
- Thursday 11:00am-8:00pm
- Friday 7:45am-5:00pm
- Saturday 9:00am-2:00pm (one per month)
About the Role
As the first point of contact for our patients, you'll play a key role in creating a positive and reassuring experience from the moment they contact or visit the practice. Your responsibilities will include:
- Welcoming patients and visitors with a friendly and professional approach.
- Managing patient appointments and supporting the diaries of our clinicians.
- Answering telephone calls, responding to emails and managing voicemail enquiries.
- Maintaining accurate patient records while ensuring confidentiality at all times.
- Assisting patients with enquiries about treatments, payment options and finance plans.
- Supporting both our private patients and externally referred patients.
- Working closely with the clinical team to ensure the smooth day-to-day running of the practice.
- Developing a good understanding of the wide range of treatments we provide.
About You
We're looking for someone who is:
- Friendly, approachable and genuinely enjoys helping people.
- An excellent communicator with a confident and professional telephone manner.
- Organised, efficient and able to prioritise a busy workload.
- Computer literate with excellent grammar and spelling.
- Reliable, proactive and able to work well as part of a team.
- Positive, adaptable and willing to embrace new challenges.
- Caring, compassionate and committed to delivering exceptional customer service.
- Trustworthy, professional and able to maintain patient confidentiality.
Previous experience in a customer-facing role is essential. Experience within a dental practice is preferred but not essential, as full training will be provided for the right candidate.
What We Offer
We believe in looking after our team and creating a workplace where people enjoy coming to work.
Benefits include:
- Competitive hourly rate from £12.71 per hour, depending on experience.
- Full training and ongoing support.
- Company social events.
- Employee discount.
- On-site parking.
- Birthday bonus.
- Quarterly performance bonus.
- Monthly team treats.
- A welcoming, supportive and friendly team environment.
Interested?
If you're looking for a rewarding role where you can make a real difference to patients every day, we'd love to hear from you.
Please send us your CV to apply.
Start date: As soon as possible.
Pay: From £12.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
