Job Summary
Who is DNAM Brands and Allbirds?
DNAM Brands is an American-based brand and consumer products company focused on building, growing and operating distinctive consumer brands across multiple categories and channels.
In the UK, our current brand portfolio includes Allbirds, with our London retail stores forming an important part of the brand’s presence in the market.
As a Retail Ambassador (Retail Assistant), you’ll be joining the Allbirds retail team and will be based in one of our London stores. You’ll play an important role in representing the brand, creating an exceptional customer experience, bringing our products and brand story to life, and helping drive sales and customer loyalty.
At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness.
Duties
- Build strong relationships with customers by providing high quality and personalized in-store experience.
- Strive to be a product-knowledge expert who can communicate passionately about our brand and products.
- Actively contribute to the store's sales goals.
- Maintain store appearance, cleanliness, and organization.
- Operate our point-of-sale system once trained.
- Execute on inventory and merchandising duties.
- Perform daily operational tasks as delegated by the store leadership team.
- Commit to learning by asking questions and actively seeking to grow and develop new skills.
- Work collaboratively to achieve shared goals.
- Practice respectful, honest, and effective communication.
- Cultivate a positive attitude and support your teammates.
Qualifications
- 2+ years experience in retail, direct customer sales and service, or hospitality (preferred)
- Excellent communication skills and good judgment.
- Strong organizational skills with the ability to multitask and prioritize tasks.
- Basic understanding of retail math for handling transactions and calculating discounts.
- Familiarity with POS systems and ability to learn new technical sales tools quickly.
- Ability and willingness to work flexible hours including opening and closing shifts, Saturday or Sunday shifts and holidays.
- Passionate about providing great customer experience.
- Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base.
Physical Requirements
- Able to stand/walk for extended periods of time on the sales floor.
- Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, and store merchandising.
- Able to regularly perform store maintenance: sweep, vacuum, empty trash, clean, dust, etc.
- Use of iPads, computers, POS devices.
- Able to safely lift boxes up to 30 pounds.
- Comfortable climbing ladders.
- Depending on location, going up and down stairs.
- Exceptions and creative solutions can be made to accommodate physical restriction.
Benefits
- The Allbirds pay rate for the role is: £13.50 per hour.
- Allbirds routinely evaluates pay rates; ranges are subject to change based on market rates and other factors.
- Staff allowance and discount on Allbirds products.
Diversity
Allbirds has a culture of honesty, respect and trust, and is committed to providing an environment where equal employment opportunities are available to all applicants and employees without regard to protected characteristics or status. Allbirds is committed to Equal Employment Opportunity (EEO) in all aspects of the employer-employee relationship, including recruitment, hiring, training, advancement and termination. Allbirds promotes diversity by developing policies, programs and procedures that foster a work environment in which differences are respected and employees are treated fairly.
Work Location: In person (54 King's Road, SW3 4UD).
Pay: £13.50 per hour
Benefits:
Work Location: In person
