Part-Time Helpdesk Analyst (Remote)
Location: South Wales
Hours: Part-time, flexible around studies
Salary: Dependent on experience
About Remson
Remson IT Ltd is a South Wales-based Managed Service Provider that helps organisations stay productive, secure and compliant. Through our CyberCare+ service, we provide a hybrid approach that brings together IT support, cyber security and GRC, making the role broader than a standard MSP helpdesk position.
We believe technology should put people first. Our values centre on integrity, fairness, inclusion, continuous learning and excellent customer service.
About the Role
We are looking for a motivated and enthusiastic student or early-career professional to join our team as a Part-Time Helpdesk & GRC Analyst.
This role is ideal for someone studying Cyber Security, Computing, Information Technology or a related subject who wants practical experience at the intersection of IT support, cyber security and governance, risk and compliance (GRC).
Working within Remson’s CyberCare+ service, you will support real client environments while developing hands-on skills in Microsoft 365, Cyber Essentials, compliance processes, documentation management and day-to-day IT support.
Key Responsibilities
- Provide first-line IT support to clients by email, telephone and remote support tools.
- Log, track and update support tickets.
- Assist with Microsoft 365 administration and user management.
- Monitor security alerts and investigate issues where appropriate.
- Support Cyber Essentials and cyber security compliance activities.
- Maintain technical and compliance documentation.
- Assist with onboarding and offboarding users.
- Help perform routine system health checks and reporting.
- Escalate technical issues when required.
- Contribute to continuous improvement of processes and client services.
What We're Looking For
Essential
- Strong interest in IT and cyber security.
- Excellent communication skills.
- Good organisational and time management abilities.
- A willingness to learn and develop new skills.
- Ability to work independently while remaining part of a remote team.
- Professional and customer-focused approach.
Desirable
- Studying towards a degree in Cyber Security, Computing or a related subject.
- Knowledge of Microsoft 365.
- Familiarity with Cyber Essentials.
- Understanding of networking fundamentals.
- Experience using helpdesk or ticketing systems.
- Fluent in Welsh
What You'll Gain
Real-world experience within a hybrid IT, cyber security and GRC service provider.
- Exposure to cyber security and compliance projects.
- Mentoring and support from experienced professionals.
- Flexible working around study commitments.
Experience that will strengthen future applications for cyber security, IT support, Microsoft 365 and GRC roles.
Diversity and Inclusivity
Remson IT Ltd is committed to providing equal opportunities and welcomes applications from people of all backgrounds. We believe a diverse and inclusive workforce makes us stronger, and we encourage applications from anyone with the skills, attitude, and potential to succeed in the role.
Pay: £21,158.00-£24,784.50 per year
Benefits:
- Casual dress
- Work from home
Work Location: Remote
