Job ID:44202
Location:Birmingham : 1 Trinity Park : Bi
Position Category:Technical
Position Type:Employee Regular
Business Background
Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.
While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
What do we do?
We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, from food, beverage and hospitality to automotive, aerospace and transportation.
From independent third-party auditing, certification and training; to consultancy services; to real- time assurance technology; to data-driven supply chain transformation, our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.
LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.
The next chapter for LRQA
The future of business assurance is exciting and rapidly changing. New challenges and opportunities are arising all the time. We’re adapting to these challenges by expanding our portfolio of services and aiming to become the leading digitally enabled assurance provider.
In November 2021, Goldman Sachs Asset Management acquired the LRQA business from Lloyd’s Register Group, of which it had previously been a part. Becoming an independent business accelerates our ambition to realise this vision. We will now be able to:
- Invest in customer excellence.
- Build on strong foundations to lead the digital transformation of assurance.
- Invest to enhance our products and services.
- Accelerate the growth of the business and deliver on our sustainability strategy.
With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future. At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter.
Key Responsibilities:
- Accountable for the technical management of LRQA product cluster group to support delivery of LRQA global strategic objectives.
- Lead the development and implementation of the overall global cluster product frameworks within BA and champion thought leadership / strategic direction aligned to the future product management, growth and compliance needs.
- Lead the effective end to end technical management of global cluster products, including liaison with the external product/scheme owner.
- Line Management responsibility for the *CLUSTER* group of SME’s, globally.
- Ensure oversight of scheme performance is managed and reported. When internal and external KPI’s are at risk or have been missed, take appropriate action to resolve and, where necessary, escalate.
- Support the establishment of steering groups for LRQA BA strategic products, working proactively to ensure the groups are functioning effectively to deliver product and scheme requirements.
- Ensure each product within the cluster group has defined CPD criteria and ongoing calibration training/activities scheduled to maintain ongoing Auditor and Technical Review competency.
- Ensure changes/updates to products/schemes within cluster group have clearly defined implementation plans to ensure operational readiness.
- Implement mechanisms for product technical support and interpretation of legislation and product requirements, management system processes, products and procedures to global Region and Operational Teams, Auditor communities and other Business Partners i.e. Sales.
- Provide input into global product technical strategies and business plans. Working with the Global Technical Product Manager to translate plans and goals into cluster group objectives and implement these within agreed principles, approach and budgets.
- Interpret cluster product / scheme specific rules to ensure technical decisions strike a balance between meeting client and business needs and adherence to scheme and accreditation requirements.
- Coach and mentor a commercial mind-set and culture through the leadership of the technical product cluster group to support business growth and diversity.
- Support the improvement of customer experience including driving the resolution of unresolved 3rd party complaints, certification disputes and accreditation / sector scheme non-conformities ensuring they are resolved in line with LRQA processes and timescales.
- Oversight of Product Review activity completion for each product within specific cluster; identified issues resolved and opportunities for improvement socialised.
- Provide support & technical requirements input to Sales & Global/Key Accounts in preparation of RFP’s
Technical / Professional Qualifications / Requirements:
- Degree or business qualification, with management experience within a technical area of specialism, ideally across a product within the product cluster group is desirable.
- Experience in providing technical support and advice within a technical and field auditing environment.
- Experienced in developing, delivering and integrating technical and product frameworks, building and sustaining positive commercial and internal and external relationships.
- Experienced in development, delivery and needs based analysis of training requirements and processed ideally within a global environment is an advantage and using a variety of electronic media.
- An assertive approach to problem solving with strong communication and diplomacy skills to guide, negotiate, influence and persuade at all levels., working collaboratively across a group of key Business Partners.
- Proven experience and knowledge of effective and timely management of projects with varying degrees of complexity, including prioritisation and ensuring compliance with processes, systems and product/scheme/accreditation requirements.
- Experience of external audit requirements for Accreditation Bodies, Scheme/Product Owners and Regulators.
- Line Management experience, mentoring of direct & indirect team members, contributor to individual team development plans. Monitoring of Team goals and objectives.
- Adaptable and well organised with a practical minded approach and proven ability to work to tight deadlines.
- Likely to hold a Chartered/Professional qualification and a member of a relevant professional institution is desirable.
Pre-Employment Checks
If you are successful in securing a role with us, we will carry out preemployment checks in accordance with what is permitted under local law.
These checks may include, where legally allowed: right to work, identification, verification of employment history, education, and criminal record checks.
We will engage our thirdparty background screening provider, Cfirst to conduct these checks on our behalf. Cfirst performs all processing in full compliance with applicable data protection laws and adheres to strict legal, regulatory, and ethical obligations in handling personal data.
Any personal information collected for the purpose of these checks will be used solely for evaluating your suitability for employment and will be retained only for as long as necessary to fulfil these purposes and meet legal requirements.
Your data will be stored securely and managed in accordance with all relevant privacy legislation.
If you have any questions or concerns about the preemployment checks please contact us at [email protected]
If you have any questions or concerns on how your data will be handled, please contact us as [email protected]
At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.
We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.
Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.
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