Guys and St. Thomas NHS Foundation Trust are looking to recruit 4x Healthcare security officers, to join an industry wide respected and diverse team. GSTT is one of London's most famous hospitals and prominent London landmarks – largely due to St Thomas’ Hospital location opposite the Houses of Parliament and Guy’s Hospital next to London Bridge station and opposite the Shard.
The role requires applicants to professionally negotiate the challenging demands of healthcare security in a busy 24/7 London hospital. If you care about people, their wellbeing and are able to cope with the challenges of a busy hospital environment, this could be for you.
We are looking to support our community with determined, kind, customer service focused and hard-working individuals from all backgrounds. Customer service experience, verbal and written English language and computer skills are essential to join the team.
Shift patterns are 4 on 4 off, 12-hour shifts spanning days, nights and weekends.
Extensive training will be provided to all successful candidates.
We actively encourage and support applications from those who represent those from the rich diversity of our community and our aim is to reflect the community that we serve.
To work with fellow Healthcare Security Officers to provide a professional security service that will protect, offer advice, investigate and act in an endeavor to create and maintain a safe and crime-free environment for staff, patients and visitors 24 hours a day, 365 days per annum
To work with and alongside, other Trust colleagues to ensure that staff, patients and visitors are assisted, at all times and in any appropriate matters, in a manner that reflects positively on the Trust and the service
The security team throughout the Trust are required to balance the needs of the visitors experience with the security of the premises. Good interpersonal skills with strong oral communication are essential. Officers will be required to maintain a high level of personal appearance, be physically fit and able to conduct themselves appropriately in a customer facing role at all times. The ability to work as a team member and to support colleagues in the completion of their duties are essential within this role
To act as an ambassador for the Department, Directorate and the Trust ensuring that their conduct is of the highest professional level
The post holder will be part of a very well respected, dynamic and skilled team with the ability to build on the strengths and experiences of the current security team, yet be flexible enough to ensure the needs and objectives of both the service and the Trust are met. To be primarily employed on the Guy’s & St Thomas main sites working a twenty-four hour shift based pattern.
It is the responsibility of all employees to work within the security policies and procedures at Guy’s & St Thomas’ NHS Foundation Trust to protect the patients, staff and visitors and the property of the Trust. This duty applies to the specific work area of the individual and the Hospital in general. All staff are required to wear official identification badges.
As a member of this team, you will benefit from vast amount of training opportunities on offer and numerous other options to support your wellbeing.
As a Healthcare Security officer, your role is pivotal in upholding a secure and enjoyable atmosphere for all our staff patients and visitors in the Hospitals we serve. You will be responsible for managing the safety and wellbeing of all, as part of the emergency response team and daily operational tasks ensuring full compliance with all safety and security protocols. Your role is essential in preventing incidents and handling any situations that may arise with professionalism and efficiency.
1.1 To patrol the internal & external grounds of Guy’s & St Thomas NHS Foundation Trust estate to protect the buildings and its contents from fire and theft as directed by the Security Team Leader.
1.2 To maintain all equipment and uniform supplied in a clean and presentable manner, full uniform must be worn at all times while on duty in the line with the Trust’s Uniform Policy.
1.3 To respond immediately to all fire alert calls, taking action in line with the Trust fire procedures, to minimize the risk to life and assets. To ensure fire escape routes are clear and equipment are in working order and fully accessible at all times and current relevant fire legislation is being complied with.
1.4 To respond to calls for security assistance from Emergency Department medical staff or Mental Health teams to assist with patients being held or assessed under the Mental Health Act (MHA) and Mental Capacity Act (MCA).
1.5 To conduct patient monitoring roles as requested by security management or clinical leads. To record all actions on the relevant Trust records.
1.6 To respond to calls from ward/department staff to deal with patients who are being violent, abusive, disruptive or have absconded from the ward, assess the situation and take appropriate action to resolve the situation taking relevant factors into consideration.
1.7 Ensure that visitors of all kinds are courteously received, assisted and directed in a manner which will reflect credit to the Trust.
1.8 To undertake duty escorts as required and directed by the Security Team Leader/Trust Operations Managers.
1.9 To report security defects or omissions throughout the estate in a timely and accurate manner.
1.10 To investigate, report and log all incidents. All crimes reported to, or discovered by, the security service will be investigated by them and/or the Metropolitan Police, depending upon the circumstances. To promote security awareness throughout the Trust.
1.11 Respond to intruder security alarms, inspect for signs of break-in, search for suspects, in a safe manner and liaise with the Police, if necessary.
1.12 Conduct checks on staff parking permits and blue badge holders to deter fraudulent use and to free up space for patients/staff.
1.13 To conduct crime prevention work when investigating crime throughout the Trust.
1.14 Monitor CCTV cameras of the perimeter of the estate and other public and strategic areas to prevent and detect crime, in accordance with the Data Protection Act (DPA) and RIPPA Legislation. To be fully aware of camera locations using digital technology.
1.15 Control the regulation of the movement of traffic, parking of vehicles whilst on Trust property and enforcement of the Car Parking Policy. This includes issuing parking tickets on hand held computer and down loading the information to the current company.
1.16 Monitor and control the car park system to ensure the car park is running smoothly and to log and report any faults immediately.
1.17 Receive reports of lost property and accept found personal property for safe keeping and help maintain the register of lost and found property. Ensure that all property once documented is taken to the security management officer for safe keeping where they will take active steps to trace owners and restore their property.
1.18 To enforce the Trust's 'No Smoking Policy' by being tactful, diplomatic and assertive.
1.19 To enforce the Trust's ID and Access Control Policy.
1.20 To deal with access control systems and ensure all ID badges are programmed by using the relevant access system once fully trained.
1.21 To ensure confidentially at all time, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
1.22 To promote the Diversity, Equality & Inclusion principles ensuring that all staff and patients have equitable opportunities in accordance with Guy’s & St Thomas’ NHS Foundation Trust policies.
1.23 To undertake such other duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
