X 1 Permanent, 18.5 hours per week - Actual Salary: £13,881.50 per annum
X 1 Fixed Term until 28 February 2027, 24 hours per week (earliest start 3rd August 2026) - Actual Salary: £18,008.43 per annum
Are you passionate about delivering outstanding customer service and making a real difference to people’s lives? We’re looking for two Customer Experience Advisors to join our friendly and dedicated Leasehold team.
You will deliver excellent customer service to our home ownership customers – which include leasehold owners and shared ownership owners. You will receive and respond to customer requests and enquiries over the phone, by e-mail and at times this may be face to face.
You’ll play a vital role in ensuring every customer receives a positive experience, helping to resolve queries, manage requests and supporting our wider Housing Management services.
You will also be a key part of the team, helping deliver key services such as on-boarding new customers, lease extensions, Right to Buy applications, Staircasing requests, leasehold and shared ownership repairs, setting up and managing direct debits and income recovery.
We pride ourselves on being a supportive, inclusive and forward-thinking employer where your contribution truly matters.
About you
We’re seeking someone who thrives in a busy, customer-focused environment and enjoys working as part of a team.
You’ll bring:
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Experience in a customer service environment with excellent communication skills
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Strong organisational and administrative skills
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Confidence using Microsoft Office and in-house database systems
If you’re ready to take the next step in your customer service career and make a real impact, we’d love to hear from you. We’re reviewing applications and holding interviews as they come in, so if you are interested in the role – apply today!
If you are internal candidate and applying for the secondment position, please speak to your manager before applying. We will seek Head of Area approval.
At Alliance, we create places our customers are proud to call home. Across more than 7,000 homes, our teams care deeply about the people and communities we support. We want our customers to feel they belong, feel safe and have the opportunity to thrive.
We’re a purpose-led organisation with a strong performance culture, where colleagues are supported to bring their best every day. We call this being on your A-Game, using the right mindset and skills to deliver great outcomes for customers, colleagues and stakeholders, with compassion and care.
Our A-Game standards outline the behaviours we ask our colleagues to live by:
- We are all about the customer
- We are one team
- We are easy to do business with
- We are striving for excellence
- We are forward thinking
