Overview
Mokee is a leading nursery furniture eCommerce brand selling across the UK and Europe. We are seeking a dedicated and professional Customer Service Assistant to join our growing team at Mokee, based full-time in our Milton Keynes office. This role involves providing exceptional customer support to customers ensuring client satisfaction and fostering positive relationships. The ideal candidate will possess strong communication skills and experience in a customer service role.
Duties
- Respond promptly and courteously to customer enquiries via phone, email, or live chat.
- Assist customers with pre-purchase product information and advice
- Efficiently manage customer complaints, returns and order amendments
- Analyse customer feedback and queries to identify trends and areas for improvement.
- Engage in upselling opportunities by recommending additional products or services where appropriate.
Skills
- Fluency in English is essential
- Excellent communication skills, both verbal and written, with a professional phone manner.
- Quick Learner: Able to pick up product specs and features, so you can give parents accurate, up-to-date advice they can trust.
- Friendly, approachable demeanour with a genuine desire to assist customers effectively.
Experience
- Customer service: 1 year
- eCommerce experience preferred
This is an excellent opportunity to join a growing business with potential to progress as the business grows.
Benefits:
Application question(s):
- Do you live or work in / around Milton Keynes
Experience:
- Customer service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
