Office Administrator / Customer Service Assistant
We are a growing multi-trade contractor covering electrical, plumbing & heating, drainage and air conditioning services across North Wales and surrounding areas.
We are looking for a friendly, organised and reliable person to help manage the day-to-day running of our busy office.
Duties will include:
- Answering incoming telephone calls and customer enquiries
- Booking jobs and appointments
- Managing engineers’ diaries and schedules
- Updating customers and arranging follow-up visits
- Preparing and sending basic paperwork and invoices
- Managing emails and general office administration
- Helping administer our customer service and membership plans
- Liaising with engineers, suppliers and customers
- Keeping customer and job records up to date
We’re looking for someone who is confident speaking to customers, comfortable using computers and able to stay organised when several things are happening at once.
Previous office, customer service or trade/construction industry experience would be useful, but training will be provided.
This is initially a part-time position of approximately 10–20 hours per week, with the potential for the role and hours to grow as the business expands.
We are looking for somebody who wants to become part of a growing local business and take ownership of the office/admin side as the company develops.
Pay: £13.00-£15.00 per hour
Benefits:
- Company pension
- Private medical insurance
- Work from home
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Rhyl
