Benefits:
- World Class Scania Training to support career progression
- Overtime available, all paid at 1.5 times hourly rate
- Company Pension
- Company Life Insurance
- Cycle to work scheme
- Gym Discount scheme offering 70% off gym memberships
- Healthcare cash Plan
- Generous referral programme
- Rewards scheme offering cashback and store discounts
Summary
We are currently looking for a Service Advisor who takes pride in providing excellent customer service and has a passion for working with the best. Based at our Middleton Depot you will be responsible for acting as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded
Responsibilities
- Ensure all completed work in progress is invoiced to the relevant cost centre both internal and externally.
- Deal with customer needs face-to-face and over the phone with a professional and friendly approach
- MOT and service scheduling
- Updating customers with vehicle progress
- Clarify for the customer and workshop the basis for repair – Retail | Warranty |Contract.
- Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- Inform customer of outstanding campaigns and arrange for work to be completed
- Maximise service and parts profitability through the use of professional sales techniques
- Sell additional products, services and repair works in a professional manner
- Maximise customer awareness of all available retailer services.
- Loading workshop schedule to maximise workshop capacity utilisation
- Take responsibility to ensure customer reception area is maintained to a professional standard at all times
- Assist with other duties as and when required
- Holiday cover for invoicing tasks
- Audit job cards (work orders) and associated parts/service documentation for accuracy and adherence to internal and external procedures.
- Carry out any depot administration tasks as assigned by the General Manager.
- Maintain Dealer Operating Standards within department to high standard.
Knowledge, Skills & Experience
- Excellent customer service skills
- Proven organisational skills
- Proven administrative skills Excellent interpersonal, verbal & written communication skills
- Ability to work as a part of a team
- Able to work on own initiative and under pressure
- Good working knowledge of IT and Microsoft systems (Word, Excel, PowerPoint)
- Knowledge of the automotive industry and of the Autoline computer system would be desirable
If you want to learn more about us, come see our website: https://www.scania.com/uk/en/ westpennine.html
Job Types: Full-time, Permanent
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Work Location: In person
Pay: £28,080.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
