Overview:
We are looking for a friendly and professional Customer Service Call Coordinator to join our busy office team.
As the first point of contact for our customers, you will answer incoming calls, understand the nature of enquiries, and connect customers with the most appropriate department or team member. This role is ideal for someone who enjoys helping people, communicating effectively, and contributing to a positive customer experience.
We welcome applications from people of all backgrounds and experiences. If you have transferable skills and are passionate about customer service, we encourage you to apply, even if you do not meet every requirement listed below.
What We're Looking For
Essential Skills and Experience
- Previous experience in a customer service or customer-facing role
- Confident and professional telephone manner
- Strong verbal and written communication skills
- Professional email etiquette
- Basic computer skills, including experience using email and Microsoft Office applications
- Ability to listen actively and respond appropriately to customer needs
- Good organisational skills and attention to detail
We Would Also Value
- Ability to manage multiple enquiries effectively
- A friendly, approachable, and professional attitude
- Willingness to learn and adapt in a fast-paced environment
- Experience working as part of a team
Key Responsibilities
- Answer incoming telephone calls in a professional and courteous manner
- Listen to customer enquiries and identify the support or information they require
- Direct calls and enquiries to the appropriate department or team member
- Take accurate messages and ensure they are passed on promptly
- Provide basic information and assistance where appropriate
- Maintain records of customer interactions and enquiries
- Support the wider office team with general administrative tasks when required
- Help create a positive and welcoming experience for every customer who contacts the business
Our Commitment to Inclusion
We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, identities, experiences, and abilities.
If you require any adjustments during the recruitment process or while performing the role, please let us know. We are happy to discuss how we can support you.
If you are passionate about delivering excellent customer service and enjoy working in a collaborative office environment, we would love to hear from you. Apply today!
Pay: £14.29 per hour
Benefits:
- Company events
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
