Location: Glasgow, Hybrid (3 x days in office)
Contract: Full-time (35 Hours), Permanent
Reporting to: Account Management Leader
Salary: £25,000 - £28,000 Base + Bonus
About Navitas Safety
Navitas Safety is a fast-growing technology business helping hospitality, leisure, care, catering, and food service operators run safer, smarter, and more compliant operations.
Our platform combines digital food safety software, smart temperature monitoring, training, audits, and compliance tools to give multi-site operators better visibility, control, and confidence across their estates.
We work with well-known brands across hotels, QSR, care, contract catering, stadia, leisure, and hospitality. As we continue to grow, we are looking for an ambitious Graduate Account Manager to join our team, kickstart their commercial career, and grow with us.
The Role
This role is built for an ambitious graduate who wants real commercial responsibility right out of the gate. You won't be sitting in the back seat shadowing for months; you will be handed your own book of business early on to nurture, protect, and grow.
Supported by structured, high-touch mentorship from senior leadership, you will act as the primary commercial point of contact for your client portfolio. You will build client relationships, drive platform adoption, secure contract renewals, and proactively expand account lifetime value through upselling and cross-selling.
Our Mindset: Account Management is a primary growth engine at Navitas. You will learn to run your portfolio like your own business unit, balancing proactive customer support with sharp commercial execution.
What You’ll Be Doing
- Manage Your Own Book of Business: Take direct commercial ownership of an assigned portfolio of Navitas client accounts, building relationships with key operational and compliance stakeholders.
- Drive Portfolio Revenue Growth: Proactively identify, negotiate, and close expansion opportunities, including adding new sites, expanding software modules, installing smart hardware, and delivering training packages.
- Protect & Retain Revenue: Manage contract renewal cycles, track usage metrics, and tackle early warning signs of churn to keep retention high across your estate.
- Customer Business Reviews: Host regular phone/video check-ins and business reviews to demonstrate platform ROI, review estate compliance, and uncover growth needs.
- Mentored Commercial Execution: Work alongside the Account Management Leader on deal structuring and complex negotiations while remaining front-and-centre with your clients.
- Internal Collaboration: Partner with Onboarding, Support, and Delivery teams to ensure fast query resolution and smooth rollouts for expanding customers.
- CRM & Pipeline Management: Maintain accurate account records, revenue forecasts, and opportunity pipelines in our CRM.
What We’re Looking For
We want high potential, commercial curiosity, and a target-driven focus.
You’ll be a great fit if you are:
- Commercially Minded: Target-oriented, enthusiastic about problem-solving, and keen to help clients maximise business ROI.
- Proactive & Owner-Minded: Hungry to take early accountability for your book of business and make things happen.
- A Confident Communicator: Comfortable picking up the phone, running video meetings, and discussing budgets, software packages, and proposals.
- Fast Learner & Coachable: Able to absorb product knowledge and commercial strategy rapidly, applying feedback in real time.
- Highly Organised: Able to handle multiple client priorities, track renewal timelines, and maintain a clean growth pipeline.
Desirable Experience & Attributes
- Degree educated (or equivalent customer-facing / commercial experience).
- Any background in hospitality, sales support, retail, customer success, or university enterprise/commercial societies is a plus.
- Familiarity with CRM systems (HubSpot, Salesforce, Pipedrive) is helpful, though training will be provided.
- A genuine interest in B2B SaaS technology, multi-site operations, and commercial account expansion.
Why Join Navitas Safety?
- Immediate Commercial Ownership: Direct responsibility for a live account portfolio of varied customers.
- High-Impact Mentorship: Weekly 1-on-1 coaching with leaders invested in accelerating your career.
- Target-Driven Rewards: Competitive base salary paired with uncapped bonus potential for account growth and retention.
- Hybrid Culture: Flexible working environment based in/around Glasgow with collaborative team office days 3 days per week.
Pay: £25,000.00-£28,000.00 per year
Work Location: Hybrid remote in Glasgow G2
