We at Wellingborough Post Office are offering an exciting opportunity for the right candidate to join our team to deliver excellent customer service
You will ensure:
- Customers are given the correct Post office service
- To communicate with customers in a polite and professional manner
- To be target driven and confident to have conversations about products and services
- To handle cash and information responsibly
- To have the ability to work under pressure, accurately in a busy office environment
- To be a team player as well as working on your own
- Go the extra mile for your customers
- To foster a positive work environment by consistently treating all staff and customers with respect and consideration
- Customers have a pleasant and efficient checkout experience
- Customers leave our store feeling valued and satisfied
Main Responsibilities Include
Post Office:
- Selling financial products and services to meet branch targets
- Processing letters and parcels in the correct manner and giving the right service
- Processing pension and benefits payout
- Banking, WesternUnion and bill payments
- Processing car tax and DVLA forms
- Passport check and send service
- Providing travel insurance and foreign currency
- Maintain an accurate stock and cash balance at the end of each shift
Retail:
- Process payments at the retail counter accurately and efficiently
- Clean and organize the store when needed
- Welcome customers into the store and help them locate items
- Price merchandise, stock shelves and take inventory of supplies when required
- Check to make sure all shelves and displays are appropriately stocked and front faced correctly
Hours
You would work 40 hours a week, between Monday to Saturday. Job sharing, part-time work and shift patterns are common. Casual work is often available if you can be flexible and respond at short notice.
You would usually work behind a counter with a transparent security screen.
Entry requirements
Specific qualifications to work in a post office are not required, however you will need a reasonable standard of education with numeracy and literacy skills.
Training and development
Full training will be provided on areas such as customer care, Post Office systems and all security procedures. Some training may be classroom-based or working alongside experienced staff members.
Job Type: Full-time
Pay: £16,650.00 per year
Work Location: In person
