Company Overview
Ladyhaye International Pet Travel Ltd specialises in ensuring the safe, comfortable, and stress-free relocation of pets around the world. With over 40 years experience and a passionate team, we pride ourselves on delivering exceptional customer service, expert advice, and efficient handling of all logistical and regulatory requirements involved in pet transportation.
Summary
This is a newly created role based in our offices in Edenbridge, Kent. The role has a mix of responsibilities across Import/Export of pets and Admin Management. We are looking for a highly organised, proactive, and customer-focused person to join our team. The successful candidate will play a key role in managing clients and their pet travel needs and providing support for the daily office operations.
Responsibilities
- Import/Export Pet Travel (85%)
- Act as a primary point of contact for clients, providing expert guidance on international pet travel procedures, airline regulations, and country import/export requirements.
- Prepare quotations, invoices, and travel documentation (health certificates, customs forms, import permits).
- Liaise with airlines, veterinary services, customs brokers, and international agents to arrange pet travel logistics.
- Monitor and track shipments, keeping clients updated on their pets’ travel progress.
- Handle any travel-related issues promptly and professionally to ensure pets’ safety and clients’ peace of mind.
- Maintain accurate records of all bookings and client communications.
Admin Management (15%)
- Oversee day-to-day operations of a small office, ensuring smooth running of administrative functions.
- Support a team of 5 staff, coordinating workloads and maintaining workflow efficiency.
- Maintain office systems in compliance with company policies and industry regulations
- Purchase of office supplies, and general office upkeep.
- Support the Directors in HR-related tasks such as staff scheduling, onboarding, and training support.
- Implement and improve administrative processes to increase efficiency
Skills and experience:
Essential:
- Proven experience in logistics or freight forwarding, preferably within the pet travel sector.
- Strong organisational and multitasking abilities, with attention to detail.
- Excellent written and verbal communication skills.
- Customer service-oriented, empathetic, and able to reassure anxious pet owners.
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Administration or operations experience (ideally in a small business environment).
Desirable:
- Knowledge of DEFRA, IATA, and international animal import/export regulations.
- Familiarity with international shipping and customs procedures.
- Familiar with Xero financial software
Personal Attributes
- Quick learner of processes and a desire to learn.
- Calm under pressure and solution-focused.
- Flexible, proactive, and willing to assist across all areas of the business.
- Trustworthy, discreet, and able to handle sensitive client information.
If you are passionate about delivering exceptional customer service and logistics, we invite you to embark on this rewarding journey with us. Apply now to join our dedicated team at Ladyhaye International Pet Travel Ltd!
Job Type: Full-time
Pay: £26,500.00-£28,500.00 per year
Benefits:
- Company pension
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
