Operations Manager – Commercial Cleaning
Salary: £45,000 + 10% Commission on Up sales
Location: Exeter
Company Vehicle / Car Allowance
Bonus Potential Through Client Growth & Upselling
About the Role
We are seeking an experienced and commercially minded Operations Manager to oversee a portfolio of commercial cleaning contracts valued at approximately £1.3- £1.5 million annually.
This is not a purely supervisory role — we are looking for a genuine operational leader who can:
- manage multi-site cleaning operations,
- build strong client relationships,
- improve standards and staff performance,
- and actively identify opportunities to grow accounts.
The successful candidate will oversee multiple sites and cleaning teams, ensuring operational excellence, client retention, and profitable growth across the portfolio.
Key Responsibilities
Operational Management
- Oversee the day-to-day management of a portfolio of commercial cleaning contracts
- Ensure all sites meet company and client standards
- Conduct regular audits, inspections, and performance reviews
- Manage staffing levels, rota planning, and operational coverage
- Support recruitment, onboarding, and training of cleaning operatives and supervisors
- Drive accountability and performance across all sites
Client Relationship Management
- Build and maintain strong relationships with clients
- Attend client meetings and handle escalations professionally
- Ensure high levels of customer satisfaction and contract retention
- Respond quickly and effectively to operational issues
Commercial & Financial Responsibility
- Manage labour and operational costs effectively
- Identify additional service opportunities within existing accounts
- Generate upsales across the portfolio
Commission Structure
- Earn 10% commission on all successful up sales
- Opportunity to significantly increase earnings through account growth and service expansion
Portfolio Overview
The successful candidate will manage:
- A contract portfolio worth approximately £1.3-1.5 million annually
- Multiple commercial sites across the region
- Teams of cleaners, supervisors, and support staff
- High-profile client relationships and service delivery standards
What We’re Looking For
Essential Experience
- Previous experience managing multi-site cleaning or FM operations
- Strong leadership and people management skills
- Experience managing remote cleaning teams and multiple contracts across a large geographical patch
- Excellent organisational and communication abilities
- Ability to work under pressure and solve problems proactively
- Full UK driving licence
Ideal Candidate
We are looking for someone who:
- Thinks like a manager, not just a supervisor
- Understands operational efficiency and labour control
- Can build strong long-term client relationships
- Is commercially aware and confident identifying growth opportunities
- Leads by example and drives high standards across teams
Package & Benefits
- £44,000 basic salary
- 10% commission on upsales
- Company vehicle / fuel card
- Mobile phone & laptop
- Opportunities for unlimited progression within a growing business
- Supportive and professional working environment
Pay: £45,000.00 per year
Benefits:
- Company car
- Company pension
- Health & wellbeing programme
- Referral programme
Work Location: On the road
