Job Advert
Role: Marketing & Channel Coordinator
Location: Tide, Bankside & with travel to other locations where needed
Hours: 40 hours per week, Monday to Friday - 9am to 6pm (occasional work out of normal business hours)
Reporting to: Operations Executive
Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.
What are our values?
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.
What will you do?
To increase the revenue from existing and new customers by presenting them with the most relevant and compelling buying messages in the most visually interesting format.
To ensure that all customer communication is based on accurate data for customers, channel partners and NewFlex/Officio at all times.
To increase the ROI on marketing communication.
To maximise the revenue from existing customers, channel partners and potential customers in the most cost-effective manner.
We want someone exceptional who can focus on:
Digital Content & Communications
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Create, schedule, and publish content across NewFlex and partner websites, social media, and email channels.
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Produce high-quality copy, graphics, and campaign assets.
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Ensure all content meets brand guidelines and maintains a consistent tone.
Campaign Support
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Support the execution of pre-approved marketing campaigns, including paid digital campaigns.
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Assist with PPC campaigns by uploading assets and monitoring basic performance metrics.
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Co-ordinate campaigns with General Managers and wider teams.
Broker Communications & Campaign Support
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Assist in executing broker-facing initiatives, including email campaigns, social media posts, and promotional materials.
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Maintain and update broker information in CRM systems to ensure accuracy.
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Support reporting on broker campaign engagement and performance.
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Consistently maintain and refresh broker information in Pardot to guarantee the accuracy and currency of the database.
CRM & Email Marketing
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Build and manage email campaigns within CRM systems or through external platforms.
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Be accountable for the ongoing accuracy of customer databases, including regular cleansing and validation
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Run standard campaign performance reports.
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Support marketing automation processes, including templates and scheduled campaigns
Event & Promotions Support
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Assist in delivery of centre events and promotional activities.
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Create promotional content and materials as required.
Reporting & Analysis
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Produce reports on campaign and content performance, including engagement metrics and social analytics.
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Highlight trends and suggest improvements under guidance
Data Management & CRM Integrity
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Own the accuracy, cleanliness, and completeness of all CRM and marketing data (customers, brokers, partners)
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Regularly audit, cleanse, and deduplicate databases
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Enforce data standards, naming conventions, and campaign tracking discipline
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Ensure all campaign activity is correctly recorded and attributable in CRM systems
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Identify data gaps and proactively improve data quality processes
Collaboration & Support
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Work closely with centre teams to deliver centre-level marketing activities.
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Liaise with external agencies under direction.
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Ensure timely completion of tasks in a fast-paced environment.
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Support PR activities and centre-level opening events for customers and brokers.
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Update NewFlex and partner websites with relevant content
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Create marketing collateral, signage, business cards, and social media content in line with brand guidelines for use by centre teams.
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Working with Operations team to seamlessly launch marketing of new NewFlex centres.
Broker Communications
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Assist in executing broker-facing initiatives, including email campaigns, social media posts, and promotional materials.
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Keep partner websites up to date with relevant imagery, pricing, and promotions.
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Own the accuracy and completeness of broker data within CRM, ensuring it is consistently maintained, validated, and usable for campaigns
Training
Complete all mandatory training modules annually: -
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Anti-Bribery Fundamentals
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Anti-Money Laundering: Know your Risk
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Code of Conduct
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Cyber Security: Journey to Safety
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ErgoWize Assessment
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Environmental Awareness: A Global Outlook
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Fire Safety Awareness
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GDPR: A Practical Overview for All Staff
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Legionella
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Understanding Fraud: Identify and Prevent Workplace Fraud
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Whistleblowing
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Working with the Modern Slavery Act UK
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An Introduction to Unconscious Bias
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Sexual Harassment: A Practical Overview
Skills & Behaviours
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Able to produce engaging copy for websites, social media, emails, and campaign materials
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Proficient in digital channels including social media, email, and CRM systems
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Proven experience managing, cleansing, and maintaining CRM or marketing data to a high standard
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Basic understanding of PPC campaigns and reporting metrics
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Strong attention to detail and organisational skills
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Ability to create high-quality content in line with brand standards
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Strong analytical skills to support reporting and optimisation | - Experience with graphic design tools (Canva, Adobe Creative Suite)
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Knowledge of SEO and website content management (CMS)
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Experience producing content for B2B or workspace/real estate sectors
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Exposure to marketing automation platforms (e.g., Pardot, HubSpot)
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Familiarity with Google Analytics / GA4
Qualities
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Collaborative team player, able to support multiple centres and stakeholders
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Customer-focused and attentive to brand consistency
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Comfortable working with large datasets and willing to take ownership of detailed, process-driven data management tasks
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Able to manage competing priorities and meet deadlines - Creative thinker with an eye for engaging content and campaigns
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Interest in workspace marketing, community-building, or events
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Able to work on own initiative and as part of a wider team
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Ability to deal effectively with competing priorities
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Ability to think outside the box and have many ideas
Knowledge & Experience
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Experience producing content across multiple digital channels
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Experience maintaining accurate CRM or marketing databases
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Understanding of brand guidelines and ability to apply them consistently | - Exposure to centre-level marketing or operational marketing support
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Understanding of B2B or broker-facing marketing communications
Qualifications
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Degree or equivalent in marketing, communications, or related field
Stakeholders
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Clients
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Prospects
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Customers
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Colleagues in all departments
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Newable Group Boards
What will we offer you?
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£30,000 - £34,000 per annum
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33 days Annual Leave (including Bank Holidays)
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Birthday Off
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Volunteering Days
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Discounted Private Medical Insurance Cover
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Life Assurance
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Income Protection Insurance
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Payroll Giving
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Cycle Scheme
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NEST Pension Scheme
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Employee Assistance Programme
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Annual Flu Jabs
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Eye Tests
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Training Support Package
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Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
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Annual Professional Membership Subscription
NewFlex is an equal opportunities employer.
