Field Service Engineer
Location: York
Job Type: Full-time | Permanent
Salary: £50000 - £60000 (Overtime x1.5)
Hours: 40 hours per week, 08:00–16:30 (Overtime available: first 4 hours at 1.5x, thereafter 2x)
Field Service Engineer Role Overview
We are seeking a skilled and customer-focused Field Service Engineer to deliver machine diagnostics, servicing, and repairs across the full JCB product range. This is a front-facing role that requires strong relationship-building skills, professionalism, and the ability to offer high-quality service solutions. You will also liaise regularly with JCB to ensure a world-class customer service experience.
Field Service Engineer Key Responsibilities
- Perform diagnostics, servicing, and repairs on JCB machinery across all product ranges.
- Provide excellent customer service and maintain strong customer relationships.
- Promote and present a professional company image at all times.
- Work closely with JCB to deliver service solutions and technical feedback.
- Complete all documentation accurately and in a timely manner.
- Work independently and as part of a team to meet service demands.
- Participate in an on-call rota with standby payments and guaranteed overtime.
Field Service Engineer Benefits
- Competitive rates of pay
- 22 days’ holiday + bank holidays (plus an additional day for every 5 years of service)
- Holiday pay includes average overtime (post-probation)
- Pension scheme
- Tool allowance
- Company sick pay
- Death in Service cover (4× last P60)
- Contributory private medical insurance
- Chiropractor/occupational health support
- Employee Assistance Programme
- Company van and fuel card (with option for personal use)
- Company uniform
- Access to JCB online, classroom, and workshop training for skills development and career progression
- Call-out standby payment with guaranteed 4 hours of overtime
- Employee referral bonus (£250 at 3 months + £250 after probation)
- Visit to the Story of JCB, factory tour, and VIP lunch
Field Service Engineer Requirements
- NVQ Level 2 or 3 (or equivalent) with experience in construction, HGV, or agricultural/heavy plant machinery servicing and maintenance.
- Strong knowledge of hydraulic systems (open and closed loop), axles, transmissions (manual and power-shift), CAN-bus electrical systems, and experience working on JCB or similar machinery.
- Portfolio of relevant certifications/achievements.
- Full UK driving licence.
Field Service Engineer Key Attributes
- Strong teamwork skills with the ability to work independently when necessary.
- Proactive attitude with drive and determination to see tasks through effectively.
- Strong analytical and problem-solving skills, with a methodical approach to gathering information.
- Flexible and adaptable to changing environments or workloads.
- Able to use initiative and identify solutions independently.
- Organised and logical approach to completing paperwork and reporting.
Take the first step towards your exciting new career and apply today!
If this role is of interest, please contact Liam at Elite Workforce Solutions on 07962987483 or email [email protected]
Job Types: Full-time, Permanent
Pay: £50,000.00-£60,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company car
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
Work Location: On the road
