Overview
Customer Service Executive – Bodyshop
Location: East Tilbury, RM18 8RH
Salary: Competitive, Dependent on Experience (DOE)
Hours: Full-time | Monday to Friday, 8:00am – 5:00pm (No Weekends)
Contract: Permanent
About VRS Bodyshop
VRS Bodyshop East Tilbury is a well-established vehicle accident repair centre, recognised for delivering exceptional repair quality and outstanding customer service. Working with leading insurance companies, fleet operators, and private customers, we pride ourselves on providing a seamless repair journey while maintaining the highest industry standards.
The Opportunity
We are seeking an experienced and highly organised Customer Service Executive to join our professional Bodyshop team.
As the first point of contact for customers, insurers, and work providers, you will play a vital role in ensuring every repair is managed efficiently from initial enquiry through to vehicle handover. You will be responsible for coordinating appointments, maintaining regular communication with all stakeholders, and delivering an exceptional customer experience throughout the repair process.
This is an excellent opportunity for an individual with previous Bodyshop or automotive customer service experience who enjoys working in a fast-paced environment and takes pride in delivering outstanding service.
Key Responsibilities
* Provide a professional and welcoming service to customers and work providers, both in person and over the telephone.
* Manage repair bookings and efficiently schedule vehicles into the workshop.
* Coordinate vehicle collection and return appointments following completion of repairs.
* Arrange Mobile Estimate appointments for Vehicle Damage Assessors (VDAs).
* Contact customers to obtain photographs and supporting information required to prepare repair estimates.
* Maintain regular communication with customers, insurers, work providers, the workshop, Transport Manager, Bodyshop Manager, and Senior Management to ensure repairs progress smoothly.
* Provide timely updates on repair status and expected completion dates.
* Handle customer enquiries and resolve any concerns professionally, ensuring the highest levels of customer satisfaction.
* Ensure compliance with BSI standards, insurer requirements, and VRS Bodyshop operating procedures.
* Accurately maintain customer records using the Bodyshop Management System (such as Autoflow).
* Check vehicles in and out of the Bodyshop, including the handover of customer and replacement vehicles.
* Support the wider team in delivering operational excellence and achieving customer service targets.
About You
The successful candidate will have:
* Previous experience within a Bodyshop, Accident Repair Centre, or Automotive Customer Service environment.
* Excellent communication and interpersonal skills.
* Strong organisational skills with the ability to prioritise a varied workload.
* A professional, positive, and customer-focused approach.
* High attention to detail and accuracy.
* Confidence using Microsoft Office and Bodyshop Management Systems.
* The ability to work effectively both independently and as part of a team.
* A proactive attitude with a commitment to delivering exceptional customer service.
What We Offer
* Competitive salary, dependent on experience.
* 28 days’ annual leave, including Bank Holidays.
* Company pension scheme.
* Ongoing training and professional development.
* Opportunities for career progression within a growing business.
* A friendly, supportive, and professional working environment.
* Monday to Friday working hours – no weekends.
If you are passionate about customer service and are looking to build your career within a successful and growing accident repair centre, we would be delighted to hear from you. Join VRS Bodyshop East Tilbury and become part of a team committed to excellence in both vehicle repair and customer care.
Pay: £30,000.00-£37,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Experience:
- Customer service: 2 years (required)
Work Location: In person
