Supported Housing Officer
Ref: 176997-2
Salary: £38,220, p.a. pro rata, plus benefits
25.5 hours per week – Tue PM (negotiable) and Wed to Fri
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
We in Housing, are committed to creating safe, welcoming, and thriving communities where everyone feels they belong. Our Supported Housing Team play a vital role in ensuring our vulnerable service users are supported at the earliest possible stages of when help is needed. As a Supported Housing Officer, you’ll be at the heart of that mission.
What You'll Do
You will deliver high quality, meaningful, regular one-to-one support to residents of Swindon Borough Council owned/managed Supported Housing Schemes. Coach and empower residents to develop the knowledge and skills needed to become tenancy ready and live independently.
You will be working on a patch and will be visible, approachable and be the trusted face of organisational accountability for the quality of homes, neighbourhoods and services we provide. Develop a positive professional relationship with vulnerable residents who can have multiple trauma-based complex needs.
This role will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain licences and tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive.
What You'll Bring
- Excellent communication services.
- Proven experience of working with customers face to face and over the telephone; being able to demonstrate excellent customer handling skills and dealing courteously and in a professional manner, speaking clearly and showing patience towards others; being able to gather information and give support and assistance.
- A problem solver who can use their own initiative.
The role profile contains full details of the role and what knowledge, skills and experience you’ll need.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
You’ll have a full driving licence or ability to travel throughout the Borough and access to a vehicle to be able to support sessions and events around the town and carry out inspections.
The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of two days per week.
You will be subject to an enhanced Disclosure and Barring Service Check
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
If you’re ready to lead a team and are passionate about safer, stronger communities, we’d love to hear from you.
For further information about the role, please contact Wendy Usher, Supported Housing Manager [email protected]
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 05 August 2026
Interview date: By Appointment
