Call Handler (3-Month Fixed-Term Contract)
Contract Type: Fixed Term (3 Months) with Potential for Permanent Opportunity
Join an Award-Winning Claims Team
At Rightpath Claims, we're passionate about delivering outstanding customer service and helping our customers when they need us most. As part of a growing group that includes Rightpath Claims, Sentry Solutions and Protect Claims, we've built a reputation for excellence and have been recognised as finalists in multiple business awards.
We're also committed to developing our people. Many of our team members have progressed into specialist and management roles, making this an excellent opportunity for someone looking to build a long-term career within a thriving business.
Our culture is built around our TEAS Cornerstones:
- Teamwork
- Excellence
- Accuracy
- Satisfaction
If you're positive, customer-focused and eager to learn, we'd love to hear from you.
The Opportunity
We're looking for a friendly and enthusiastic Call Handler to join our team on a 3-month fixed-term contract, with the possibility of a permanent opportunity for the right candidate.
This is an ideal role for someone looking to develop their customer service and administration skills in a professional office environment. Full training will be provided, so previous claims experience isn't required.
You'll be the first point of contact for many customers, helping them navigate claims and insurance-related enquiries with confidence, empathy and professionalism.
What You'll Be Doing
- Answering inbound customer calls and providing excellent service
- Assisting customers with setting up travel and personal accident claims
- Supporting customers with enquiries relating to wedding and income protection policies
- Scanning and distributing incoming post
- Updating and maintaining customer records on our claims management system
- Ensuring customer information is handled accurately and confidentially
- Working towards high customer satisfaction standards
- Supporting the wider management and claims teams as required
- Contributing positively to a collaborative team environment
What We're Looking For
- Positive, proactive and enthusiastic attitude
- Strong sense of ownership and accountability
- Reliable and dependable
- Excellent attention to detail
- Organised and methodical approach to work
- Ability to empathise with customers and understand their needs
- Comfortable working in a fast-paced environment
- A genuine desire to help people
Skills
- Confident and professional telephone manner
- Strong listening and communication skills
- Fast and accurate data-entry skills
- Good time management and organisational abilities
- Ability to work effectively as part of a team
- Eagerness to learn and develop new skills
- Friendly, approachable and professional attitude
Experience & Qualifications
- GCSE Maths and English (or equivalent)
- Strong communication skills
- Basic IT literacy and willingness to learn new systems
Desirable
- Previous customer service, call centre or office administration experience
- Experience handling customer enquiries by phone
- Four GCSEs (or equivalent qualifications)
Don't worry if you don't meet every preferred requirement. We value attitude, potential and willingness to learn just as much as experience.
What We Offer
- Full training and ongoing support
- Opportunity to gain valuable experience within the insurance and claims sector
- Supportive and friendly team environment
- Career development opportunities within a growing organisation
- Exposure to a variety of customer service and claims-related activities
- Potential opportunity for a permanent position
Why Join Rightpath ?
At Rightpath, you're more than just another employee. You'll be joining a business that invests in its people, values hard work and recognises achievement. Whether you're beginning your career or looking for your next opportunity, this role offers the chance to develop valuable skills, make a real difference to customers, and become part of a successful and growing team.
Apply today and take the first step towards building your career with Rightpath Claims.
Pay: From £22,500.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
