About epos247
epos247 is one of the UK’s newest and fastest-growing EPOS solutions, helping businesses across the hospitality, retail and leisure sectors manage their day-to-day operations more effectively.
As an exciting start-up with ambitious plans for continued growth, this is a fantastic opportunity to join the business at an early stage and play an important role in shaping our customer experience and support operations. You will work directly with customers while helping us develop the systems and processes that support our growing customer base.
Location: [Office location] with travel to customer sites
Job type: Full-time
We are looking for an enthusiastic and technically minded EPOS Support Technician to join our fast-growing business.
This is a varied role combining customer support, remote troubleshooting, on-site installations and product demonstrations. You will work closely with customers to ensure their EPOS systems are installed correctly, running reliably and fully understood by their teams.
Key responsibilities
- Travel to customer sites to install and configure EPOS equipment and software.
- Troubleshoot hardware, software, networking, printer and payment-related issues.
- Demonstrate EPOS products and train customers and their staff.
- Handle day-to-day support enquiries by phone, email and remote support tools.
- Diagnose issues efficiently and ensure customer problems are fully resolved.
- Escalate complex technical issues when required and maintain clear support records.
- Assist with testing, updating and improving EPOS products and procedures.
- Build positive, professional relationships with customers.
About you
- Strong problem-solving and communication skills.
- Comfortable working independently both on-site and in the office.
- Patient, organised and confident dealing with customers.
- Able to explain technical information clearly to non-technical users.
- Good general IT knowledge, including Windows, networking, printers and tablets.
- Full UK driving licence and willingness to travel to customer locations.
- Previous experience with EPOS, retail, hospitality, payments or technical support is desirable but not essential.
What we offer
- Full-time position in a growing technology business.
- Varied work across office, remote and customer-site environments.
- Training and support to develop your technical and customer service skills.
- Opportunity to work with modern EPOS technology and make a direct impact on customer experience.
- Friendly, practical and collaborative working environment.
To apply, please send your CV and a brief covering note explaining why you would be suitable for the role.
Job Type: Full-time
Pay: From £13.50 per hour
Work Location: On the road
