Martha’s is a brand new social salon deigned to be somewhere people genuinely want to spend time. Set in a beautifully designed space, Martha’s brings together high-quality manicures and pedicures with a considered day-to-night drinks programme of natural wine, great coffee, matcha and cold brew.
This is a brand-new concept from the team behind a proven hospitality business, now stepping into the leisure space. We’re looking for a hands-on, ambitious and people-focused Assistant Manager to join us from the beginning and help bring this concept to life.
This is an exciting opportunity to work directly with the founders and help bring the brand to life - shaping the culture, team and guest experience from day one.
The Role
As Assistant Manager, you’ll be a key part of the leadership team and the right hand to the Salon Manager.
You’ll help lead the day-to-day operation of the salon, ensuring that our guests receive an exceptional experience and that our team has everything they need to perform at their best.
You’ll be visible on the salon floor, leading by example and creating an environment that feels energetic, welcoming, organised and commercially successful.
We’re looking for someone who is naturally confident, highly organised and genuinely enjoys working with people.
You’ll need to be equally comfortable supporting a team member, resolving a client issue, driving sales or jumping in to support the operation when needed.
Key Responsibilities
Guest Experience
- Deliver an exceptional guest experience from arrival through to departure
- Lead by example in creating a warm, welcoming and social salon environment
- Ensure all guests receive consistent, personalised and professional service
- Handle guest feedback and complaints confidently and professionally
- Monitor the salon floor and ensure service standards are consistently maintained
Team Leadership
- Support the Salon Manager in leading, motivating and developing the team
- Act as a senior point of contact for the team during day-to-day operations
- Lead the team by example in attitude, service and professionalism
- Support with onboarding and training new team members
- Help create a positive, supportive and high-performing team culture
- Recognise great performance and celebrate team successes
- Assist with managing team rotas, attendance and daily coverage
- Support the Salon Manager with performance management where required
- Help ensure all team members understand and consistently deliver brand standards
Daily Operations
- Support the smooth running of the salon on a daily basis
- Open and close the salon when required
- Ensure the salon is presented to an exceptional standard throughout the day
- Monitor cleanliness, hygiene and health & safety standards
- Support the Salon Manager with implementing new systems, processes and procedures
Commercial Performance
- Support the Salon Manager in achieving and exceeding sales targets
- Drive client rebooking and retention
- Understand key business KPIs and contribute to improving performance
- Support promotions, campaigns, launches and events
- Identify opportunities to increase revenue and improve the guest journey
- Communicate daily targets and performance to the team
- Celebrate wins and keep the team motivated throughout the day
Brand & Social Experience
- Assist with events, activations and brand launches
- Maintain the visual and experiential standards of the salon
- Be a positive ambassador for the brand both inside and outside the salon
- Contribute ideas that improve the guest experience and strengthen the brand
Team Culture
- Help build a team culture based on positivity, accountability and collaboration
- Create an environment where people feel supported and motivated
- Encourage open communication within the team
- Lead with confidence while remaining approachable
- Support the Salon Manager in creating a high-performance but enjoyable workplace
Experience & Qualifications
You should ideally have:
- Previous experience in a supervisory, senior or management position
- Experience within beauty, hospitality, retail or another premium customer-facing environment
- Strong understanding of customer service and client retention
- Experience working towards sales or commercial targets
- Excellent organisational and communication skills
- A professional and confident approach to leadership
- NVQ Level 2 in Beauty Therapy, Nail Technology, or an equivalent qualification.
Beauty or salon experience is preferred, but we're open to candidates from exceptional hospitality or retail backgrounds who have the right mindset and leadership ability.
Pay: £31,000.00-£33,000.00 per year
Work Location: In person
