PLEASE NOTE: WE CAN NOT OFFER SPONSORSHIP FOR THIS ROLE.
About us:
Marquis Court is a residential care home in Sunderland, providing a warm, safe, and person-centred environment for the people who call it home. We believe that good care is built from the small things done consistently and well - and that a clean, comfortable, and welcoming home is part of that, not separate from it. Everything we do is guided by treating each resident with dignity, respect, and individuality, and supporting them to retain as much independence as possible. We look for people who share that same commitment, both to the residents we care for and to one another as colleagues, because everyone at Marquis Court - whatever their role - is working towards the same goal: the welfare and wellbeing of our residents.
POST OBJECTIVES
- To take overall responsibility for the domestic team and the standards of cleanliness and hygiene throughout the home.
- To ensure the domestic function runs efficiently, safely, and cost-effectively, so that day-to-day domestic matters are managed within the team.
- To ensure the home's cleaning practices meet CQC, Health & Safety, and COSHH requirements at all times.
- To manage, support and develop the domestic team so that residents experience a clean, comfortable, and dignified home.
- To work as a hands-on member of the domestic team, carrying out cleaning duties alongside overseeing and managing the team, leading by example on standards.
PRINCIPAL RESPONSIBILITIES
1. Team Leadership & Management
- Provide day-to-day management of the domestic team and act as the first point of contact for queries or issues.
- Carry out formal 6-weekly supervisions with each member of the domestic team.
- Plan and manage the domestic team rota, including holiday and sickness absence cover.
- Deal with day-to-day working-relationship issues within the team, and promptly flag any conduct or performance concerns to the Home Manager.
- Support the induction, training, and ongoing development of domestic staff, including refresher training on COSHH, infection control, and manual handling.
- Foster a positive, supportive, and accountable team culture.
2. Hands-On Domestic & Cleaning Duties
In addition to managing the team, the Domestic Supervisor will regularly carry out domestic and cleaning duties themselves, working alongside the domestic team and leading by example. This includes:
- Making residents' beds, including stripping and changing covers as required.
- Cleaning toilets, bathrooms, and bathroom fittings thoroughly, including under seats and rims, and renewing toilet rolls.
- Dusting and cleaning window sills, mirrors, tiles, and surfaces, removing marks and dirt.
- General tidying and cleaning of residents' rooms, communal areas, the office, and dining room.
- Vacuuming and hoovering rooms, hallways, staircases, and the lift as needed.
- Shampooing carpets and furnishings where there is spillage or incontinence.
- Carrying out weekly and periodic "bottoming" of bedrooms on a rota basis - pulling out beds, washing paintwork, cleaning nets, curtains, furniture and carpets as needed.
- Checking lounges and communal areas regularly for stains, marks, or cleanliness issues that may not be visible during evening cleans.
- Undertaking any other cleaning or domestic duties reasonably required to maintain the home to a high standard.
3. Cleaning Standards & Operations
- Develop, review, and update cleaning schedules and standard operating procedures, adapting these for changes in the building, resident dependency, incontinence needs, illness, or infection outbreaks.
- Ensure daily, weekly, and deep-clean routines are consistently followed and to a high standard.
- Oversee the laundry service where applicable, including labelling, handling, and storage of residents' clothing and linen.
- Oversee the cleaning and preparation of rooms ahead of new resident admissions.
- Liaise with maintenance regarding any issues identified during cleaning (e.g. damaged flooring, fixtures, or fittings).
4. Supplies & Equipment
- Monitor stock levels and order cleaning, laundry, and PPE supplies as needed.
- Record the use of cleaning materials to ensure cost-effective use and minimise waste, and report any concerns to the Home Manager.
- Monitor the condition of cleaning and laundry equipment, arranging or reporting the need for repair or replacement.
- Ensure all cleaning chemicals are ordered, stored, and labelled in line with COSHH Regulations, with risk assessments kept up to date.
5. Quality, Audit & Compliance
- Carry out regular cleanliness and environment audits, tracking any actions identified through to completion.
- Ensure records and evidence relating to cleanliness and the home's environment are accurate and available to support CQC inspections.
- Support infection prevention and control (IPC) requirements, including outbreak cleaning protocols and terminal cleans.
- Ensure waste is segregated and disposed of in line with clinical and domestic waste regulations.
- Carry out Health & Safety walkarounds relevant to domestic areas (e.g. trip hazards, blocked fire exits, storage of chemicals).
- Gather and act on feedback from residents and families relating to the cleanliness and presentation of the home.
6. Communication & Reporting
- Use existing communication systems within the home to ensure relevant information is passed on to the wider staff team.
- Attend staff and management meetings, staff supervisions, and training/development activities as directed.
- Escalate to the Home Manager: anything CQC-notifiable, any conduct or performance concerns that may need formal action, unusual or significant spend, and any safeguarding concerns.
- Maintain accurate and up-to-date records, including audits, supervisions, training logs, and stock records.
General
- Observe the Health & Safety Policy at all times in respect of themselves and others.
- Work as a member of the wider staff team, communicating with and showing respect for colleagues, always remembering that everyone is working towards the same goal: the welfare and wellbeing of residents.
- Treat residents with dignity and respect at all times, including knocking before entering rooms and being mindful that residents' rooms are their homes.
The above is a summary of the main areas of responsibility. There may be some locally agreed variations to reflect the management structure and staff responsibilities within the home.
Pay: £13.32 per hour
Experience:
- leading a team: 1 year (required)
- supervising staff: 1 year (required)
- working in a carehome or health care environment: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
