Are you committed, with a can do attitude? Want to be part of a fast-paced, growing team - with plenty of opportunities for career progression? If so, we have the perfect job for you! We're currently looking for an experienced, customer focused, credit control officer to join our expanding team.
Company Description
Watkins Energy is an energy company set up in July 2019 with the aim of providing best-in-class customer service in the fast-growing heat market. Offering holistic, end-to-end services, we specialise in the ongoing operation and management of both small and large-scale heat networks for developers, local authorities, housing associations and managing agents.
Heat networks are now a regulated market. Since January 2026, Ofgem has been the statutory regulator, and residential heat customers benefit from consumer protections and access to the Energy Ombudsman, comparable to those for gas and electricity. Watkins Energy is well placed for this new era: as a long-standing Registered Participant of the Heat Trust — the voluntary consumer-protection standard — we were already committed to operating our networks fairly, transparently and to the highest standards.
Going from strength to strength - currently serving around 11,000 customers and our portfolio continues to grow, we’re looking for a confident and personable, credit control officer to join our team. In this role you’ll take ownership of our monthly residential credit control process - for both credit billed and PAYG customers, and assist with the processing and reconciliation of incoming payments. With the role requiring you to speak to customers on the phone daily, the successful candidate must be customer focused and confident in handling difficult conversations, whilst demonstrating empathy and understanding.
This is a great role for someone who is a committed, passionate, and motivated team player, keen to progress their career in a friendly and supportive work environment.
Role Purpose
Working closely with our Customer Care Team, the Credit Control Officer will report to the Senior Credit Control Officer and will play a vital role in helping improve cashflow, reduce bad debt, and maintaining financial stability - while continuing to deliver best in class customer service.
Key Responsibilities
- Leading on our residential customer credit control process, ensuring the process is followed and that proactive steps are taken to ensure customer monies are paid in a timely and accurate manner.
- Negotiating manageable repayment plans with customers who are struggling to pay and regularly monitoring to ensure they’re adhered to.
- Weekly account balance reviews for PAYG customers and overseeing our PAYG credit control process.
- Producing monthly aged debt reports and making sure debt reduction targets are being met to minimise overdue debt.
- Supporting with other tasks as required.
Knowledge, Skill, and Experience Required
- Strong communication and inter-personal skills with a willingness to get involved within an enthusiastic and passionate team.
- Exceptional customer service skills, including the ability to demonstrate empathy and handle difficult conversations over the phone confidently and with diplomacy.
- Highly motivated with excellent numeracy and analytical skills, allowing you to handle financial data with precision.
- Experience working in a customer facing credit control or debt collection environment is preferred.
- Able to take instructions well - ensuring all deadlines are met.
- Works collaboratively as part of a team as well as independently and unsupervised, showing a willingness to cover the work of colleagues where required.
- Confident and persistent self-starter, driven by success and able to work well under pressure.
- Organised and methodical with outstanding attention to detail and the ability to prioritise and maintain an orderly workflow.
- Takes ownership of own works and uses initiative within the guidelines of agreed processes.
- Excellent IT skills with minimum intermediate level Microsoft Excel skills.
What we offer
- Competitive salary, reviewed regularly
- 25 days’ annual leave plus bank holidays
- Workplace pension scheme
- Option to buy up to 5 days’ additional holiday each year
- Death-in-service insurance (2 × annual salary)
- A friendly, supportive team and genuine opportunity to progress in a growing company
Join us at Watkins Energy and become part of a vibrant team dedicated to delivering exceptional heat services!
Watkins Energy is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Job Types: Full-time, Permanent
Pay: £26,500.00-£29,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
Education:
- GCSE or equivalent (required)
Work Location: In person
