Be part of a skilled and solutions-focused team as an IT Support Specialist at PPHE Hotel Group. As our trusted IT expert, you’ll play a key role in keeping our Support Office, hotels, and restaurants connected - troubleshooting issues, supporting projects, and ensuring everything runs smoothly behind the scenes.
What you’ll be doing as an IT Support Specialist:
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Assist with the strategic and tactical support of key software and hardware systems.
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Ensure that support requests are tackled in a timely fashion in accordance with our Technical Support Process and SLA’s, assisting with testing and deployments.
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Maintain systems support documentation, procedures and other information useful to the smooth & efficient operation of information systems.
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Participate in technology planning and strategy activities to ensure business objectives are being addressed.
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Develop and maintain relationships with business partners both internally & externally.
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Assist with the implementation of new applications and/or enhancements or upgrades of existing applications/systems.
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Proactively identify critical business, technical and/or operational issues and then assist in driving issues to closure.
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Assist in managing, prioritising and delivering multiple initiatives in partnership with client teams.
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Work with stakeholders to facilitate the development of functional and technical requirements
Benefits of working for us as IT Support Specialist:
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1 day working from home per week
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Two free meals per day
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Start with 30 days holiday per year (pro-rata) – incl. bank holidays
- Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends.
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50% F&B discount at our restaurants and bars (for your whole party)
- Recommend a friend bonus – up to £750
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Travel season ticket loans
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Vitality at work - health & wellbeing platform, incl. great gym discounts
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24/7 access to our Employee Assistance Programme
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Ride to Work Scheme
- BenefitHub – Discounted prices at hundreds of major retailers
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Free workwear dry cleaning
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Free financial and mortgage advice
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Extensive career development programmes
Apply now!
