Role Overview
A fast-growing UK Debt Recovery Agency. We are seeking an experienced Collections Agent to assist the Collections Team, drive performance, maintain compliance, and support the next phase of structured growth.
Key Responsibilities
Performance and Revenue:
- Oversee daily collections activity across all live ledgers.
- Drive recovery rates, fee yield, and case lifecycle efficiency.
- Monitor individual and team KPIs.
- Contribute toward achieving monthly revenue targets.
Compliance and Standards:
- Ensure all activity aligns with UK debt recovery regulations, GDPR and industry best practice.
- Work with Quality Assurance on file audits and complaint management.
- Maintain high professional and ethical standards.
Experience Required:
- Minimum 2 years' experience in debt collection or credit management.
- Strong understanding of UK collections compliance.
- Strong communication skills, both written and verbal.
- Proven ability to manage performance and improve recovery outcomes.
- Commercially aware and KPI-driven.
- Proficiency in using CRM systems and Microsoft Office.
Personal Attributes:
- Professional, calm and decisive.
- Commercially minded.
- High integrity and accountability.
- Strong communicator.
- Comfortable operating in a growing SME environment.
- Ambitious and driven to grow and improve a department.
What's On Offer:
- Performance-based bonus.
- Opportunity to progress as the company scales.
Benefits include:
- Pension
- On-Site Parking
- Team nights out and incentives
If this sounds like the role for you, then apply today with an up-to-date CV.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
