The Role
As a Customer Care Advisor, you will be a key point of contact for our customers, helping to ensure they receive excellent service and support. This is a busy and varied role involving customer communication, order processing and working closely with different departments across the branch.
Key Responsibilities
- Managing customer enquiries by telephone and email
- Processing customer orders accurately and efficiently
- Providing product and service information to customers
- Resolving customer queries and issues in a professional manner
- Communicating with customers regarding stock availability and deliveries
- Maintaining accurate customer records and system updates
- Working closely with a the team and sales teams to ensure excellent customer service
- Building positive relationships with customers and colleagues alike.
What We're Looking For
- A friendly, positive and professional attitude
- Excellent communication and customer service skills
- Good organisational skills and attention to detail
- Ability to work well in a fast-paced environment
- A team player who enjoys helping customers and colleagues
- Previous customer service experience is preferred but not essential
- Good IT skills and a willingness to learn
Full on-the-job training will be provided for the right candidate.
What We Offer
- Full training and ongoing support
- Company pension scheme
- Employee benefits package
- Career development opportunities within a successful national business
- Friendly and supportive working environment
- Stable, full-time employment
Apply Today
If you are organised, positive and eager to learn, we'd love to hear from you.
Apply now to join the team at Bunzl Cleaning & Hygiene Supplies in Castleford.
Pay: £25,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Financial planning services
- Free parking
- On-site parking
- Sick pay
Work Location: In person
