Customer Service Advisor
Join our team as a Customer Service Advisor and play a vital role in supporting Aerial Directs growing mobile customer base. Youll be the friendly voice our customers rely on the first point of contact who makes a real difference by solving problems, answering queries, and delivering an exceptional experience every time.
We offer a flexible hybrid working model - 3 days working from home and 2 days in our newly refurbished Fareham office - giving you the perfect balance between collaboration and flexibility.
Full time Monday Friday with 1 Saturday in 4
Week 1 08:30 - 17:00
Week 2 09:00 - 18:00
1 Saturday Shift in 4 10:00 14:00
What do we offer?
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Experience of handling customer queries by telephone
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Experience of working within a high-volume, fast paced environment
Who are we?
Working at Aerial Direct offers the opportunity to be part of a supportive and professional environment where your contribution is recognised and valued. We believe in giving our employees the tools, training, and support they need to succeed, while providing opportunities to develop new skills and grow within the business. Youll work on a variety of tasks, collaborate with different teams across the organisation, and play an important role in the day-to-day success of the company.
We are proud to be one of the UKs leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.
Our Process
Step 1: Is there a fit? Youll have a chat with our Talent Acquisition team, talk through your past experiences and what it is youre looking for from your career
Step 2: Meet with your would-be manager, our Customer Services Manager, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. Youll run through a few scenario based questions, and get the opportunity to ask anything youd like to learn about.
Step 3: If it looks like a good fit from both sides, well be looking to make you an offer!
Our Values:
All: We are one team enabling each other and the business to thrive
Elite: We will be the very best that we can be for our customers and our colleagues
Respectful: We show respect for our environment, our people and above all else, our customers
Impeccable: We will deliver the best customer experience and service in all we do
Agile: Were always looking to be one step ahead, quick to move, and to anticipate our customers needs
Limitless: We seek continuous improvement in order to grow and develop the business
