Main purpose of the job: Work as part of a team to represent ECS Systems and provide clients with an efficient, accurate and helpful service.
Personal qualities: Confident & calm communicator who easily builds relationships with clients and colleagues. Resilient, helpful and supportive and works well within a team. Natural problem solver, able to plan and organise efficiently with a high level of detail and accuracy but also flexible and able to review plans and make changes when required. Takes ownership of own work and sees tasks through to completion.
Specific Duties:
- Take telephone calls promptly; confidently and politely ask the right questions to decide the action needed.
- Give basic instructions to assist clients with technical issues.
- Monitor the client support mailbox, respond promptly to requests and take action to resolve the issue for the client.
- Book the work in the engineer diary on the client database. Include detailed and accurate information to cover; scope of works, include labour time, site access arrangements, equipment PO, parts or monitoring needed, other engineers or contractors required and any special tools or equipment needed
- Monitor the engineers diary to ensure maximum profitability.
- Order parts needed for jobs. Ensure all parts are issued to engineers in enough time for works to be completed without issue
- Review completed engineer job-sheets, communicate with engineers for further information and ensure correct information is included if job needs a quote or a return visit.
- Raise invoices for completed works and send them onto the correct person.
- When relevant gain a purchase order or take payment from the client before booking the engineer.
- Review client complaints; investigate the circumstances and the facts and suggest a solution to the client. If unable to resolved escalate to the relevant Manager, presenting all the information needed.
- Work with the accounts team to resolve outstanding invoices.
- When requested, create risk assessments and method statements
- When using subcontractors, follow the subcontractor process.
- Liaise with other departments to ensure compliance to existing and future certification (NSI/BAFE etc.)
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
Ability to commute/relocate:
- Sidcup DA15 7DN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work 8am to 5pm, Monday to Friday?
Experience:
- Scheduling engineers: 2 years (required)
Language:
- English fluently (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
