About Cedar Care Group
Cedar Care Group provides housing management and tenancy support services, working with local authorities and community partners to help people maintain stable accommodation and live more independently.
We are looking for a Housing Casework & Support Officer to join our team in Leicester. This is a rewarding role for someone who enjoys supporting people, building positive relationships, and making a difference within local communities.
About the Role
As a Housing Casework & Support Officer, you will work directly with residents, providing practical housing-related support and helping them achieve greater independence. You will also work closely with colleagues and partner organisations to ensure residents receive appropriate guidance and access to relevant services.
Key Responsibilities
- Build positive and professional relationships with residents.
- Provide person-centred support tailored to individual needs and agreed goals.
- Assist residents with housing-related matters, budgeting, appointments, and accessing local services.
- Encourage residents to develop independent living skills.
- Maintain accurate records and complete support documentation.
- Carry out regular property visits and report maintenance or health and safety concerns.
- Complete routine health and safety checks in line with company procedures.
- Support residents to understand and meet their tenancy responsibilities.
- Liaise with external agencies and professionals where appropriate.
- Respond appropriately to safeguarding concerns in accordance with company procedures.
- Promote a safe, respectful, and well-maintained living environment.
- Attend team meetings and mandatory training.
- Ensure compliance with company policies, GDPR, and health and safety requirements.
- Carry out other reasonable duties consistent with the role.
What We're Looking For Essential
- Excellent communication and interpersonal skills.
- Good organisational and time management skills.
- Ability to work independently and as part of a team.
- Basic computer skills, including Microsoft Office.
- Ability to maintain accurate records.
- Professional, reliable, and approachable.
- Ability to remain calm and solution-focused in challenging situations.
- Understanding of confidentiality and professional boundaries.
Desirable
- Experience in housing, tenancy support, supported accommodation, social care, customer service, or a similar role.
- Knowledge of safeguarding and housing-related support.
- Experience working with people from a variety of backgrounds.
Requirements
- Full UK Driving Licence.
- This role is subject to a satisfactory Enhanced DBS check.
- Ability to work on-site in Leicester.
What We Offer
- Full-time and part-time opportunities available.
- Comprehensive induction and ongoing training.
- Opportunities for career development.
- Supportive team environment.
- Employee assistance and wellbeing support.
- Paid annual leave.
- Company pension (where applicable).
Preferred Experience
- Housing or support work: 2 years (preferred)
Education
- GCSE or equivalent (preferred)
Pay: From £26,000.00 per year
Work Location: In person
