The Volunteer Coordinator recruits, supports, and supervises volunteers who provide befriending support to older people experiencing loneliness and social isolation. Working alongside another Volunteer Coordinator, you will help deliver a safe, person-centred service while ensuring volunteers feel valued, supported, and equipped in their roles.
This is a part-time position of 14 hours per week.
Key Responsibilities
- Promote volunteering opportunities through community partners, events, digital platforms, and local networks.
- Manage the volunteer application process, including screening, interviews, references, and DBS checks.
- Deliver engaging inductions and essential training to prepare volunteers for their befriending roles.
- Provide ongoing support to volunteers through regular check-ins, supervision sessions, and peer support opportunities.
- Recognise and value volunteer contributions, ensuring they feel appreciated, confident, and able to fulfil their role.
- Address any issues, concerns, or conflicts promptly and sensitively.
- Match volunteers with older people based on compatibility, location, and support requirements.
- Monitor befriending relationships to ensure their quality, safety, and positive impact.
- Ensure all safeguarding policies and procedures are followed by volunteers and clients.
- Respond to safeguarding concerns promptly and appropriately, escalating to managers where required.
- Maintain accurate records and risk assessments for all matches and volunteer activities.
- Maintain up‑to‑date volunteer and service-user records, ensuring compliance with GDPR and organisational policies.
- Track volunteer hours, service outputs, and outcomes for reporting to funders and senior management.
- Support the development of service improvements and help shape the growth of the befriending programme.
- Build links with local organisations, community groups, and referral agencies.
- Represent the befriending service at community events, meetings, and networking opportunities.
Skills & Qualities Required
- Excellent communication and interpersonal skills.
- Ability to build positive relationships with volunteers, older people, families, and professionals.
- Strong organisational and problem-solving abilities.
- Empathy, patience, and understanding of the experiences of older people.
- Experience of coordinating volunteers or working in a community or support service (desirable).
- Knowledge of safeguarding adults and confidentiality best practice
Benefits of the Role
- Training and development opportunities.
- Supportive team environment.
- Ability to make a meaningful difference in the lives of older people.
- Travel expenses reimbursed.
Although this role is fully remote, work within Sefton community is required. Please only apply if you are able to commute to Sefton to attend events and in person meetings with volunteers when necessary.
Closing Date: 11th August at 5pm
Job Type: Part-time
Pay: £12.71 per hour
Benefits:
- Company pension
- Work from home
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Sefton
