As a Tenancy Progressor / Move Manager, you will play a key role in managing the journey from offer agreed through to move-in. You will act as the main point of contact for tenants, landlords, and third-party providers, ensuring all aspects of the tenancy process are completed efficiently and compliantly.
This role would suit someone who thrives in a fast-paced environment, has excellent attention to detail, and takes pride in delivering outstanding customer service.
What We're Looking For
The successful candidate will have:
- Previous experience in a customer service, administration, sales progression, lettings, or property-related role (preferred but not essential as full training will be provided)
- Excellent organisational skills and the ability to manage multiple tasks simultaneously
- Strong communication skills, both written and verbal
- A professional and personable approach when dealing with clients
- The confidence to liaise with a variety of people and build strong working relationships
- Strong problem-solving abilities and the confidence to make informed decisions
- The ability to remain calm and effective when working to deadlines
- A keen eye for detail and high levels of accuracy
- A positive, team-oriented attitude
- A full UK driving licence
Key Responsibilities
- Managing tenancy applications from offer accepted through to completion
- Coordinating references, Right to Rent checks and compliance requirements
- Preparing tenancy agreements and supporting documentation
- Liaising with tenants, landlords, guarantors and referencing providers
- Chasing outstanding information and resolving any issues that may delay a move
- Scheduling move-ins and ensuring all required documents are completed on time
- Providing regular updates to all parties involved in the tenancy process
- Maintaining accurate records and updating internal systems
- Supporting the lettings team with general administration
- Assisting with additional duties as required to support the business
Working Hours
- Monday to Friday: 8:45am – 5:30pm
Salary & Benefits
- Competitive salary dependent on experience with basic salary and commission opportunities.
- Full-time, permanent position
- Company pension
- Progression opportunities
- Ongoing training and professional development
- Use of pooled company vehicles if required
- Friendly and supportive team environment
If you have excellent organisational skills, enjoy helping people move home, and want to build a long-term career within the property industry, we'd love to hear from you. Join our growing team and help deliver a first-class moving experience for our clients.
Pay: From £26,000.00 per year
Experience:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Licence/Certification:
- Full UK Driving Licence (preferred)
Work Location: In person
