Job Description
Customer Centre & Marketing Support Assistant
Requisition ID: 4852
Job Location: Basildon - United Kingdom
Category for Job Posting: Sales and Marketing
Job Type for Job Posting: Full Time
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About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Customer Centre & Showroom Support Assistant provides hands-on support across customer service, showroom operations, and marketing activities. The role focuses on coordinating customer visits, supporting showroom management, and ensuring a high-quality customer experience in line with market needs.
Key Responsibilities
Support day-to-day Customer Centre activities, including handling enquiries and coordinating follow-ups
Coordinate customer visits, including scheduling, logistics, and stakeholder alignment
Assist in managing showroom operations, ensuring displays are maintained, accurate, and aligned with brand standards
Support showroom inventory tracking (equipment, materials, promotional items) and ensure availability
Coordinate showroom tours, including supporting tour guides and ensuring a consistent customer experience
Assist in organising events, demonstrations, and customer engagement activities
Support execution of local marketing initiatives (communications, materials, campaign coordination)
Maintain and update customer and activity data
Provide general administrative and operational support across customer and marketing functions
Experience Required
Degree in Business, Marketing, Customer Experience, Communications or a related field
Initial experience (internship, apprenticeship, or 1–2 years) in customer service, marketing, or administrative support
Strong organisational skills with attention to detail
Good communication skills and ability to work with multiple stakeholders
Comfortable working with data (Excel essential; CRM tools an advantage)
Proactive, reliable, and customer-focused mindset
Ability to manage multiple tasks in a fast-paced environment
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