Head Waiter

GAUCHO Restaurants -
Richmond

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Job details

Permanent | Full-time
£12.71 an hour
2 days ago

Benefits

Cycle to work scheme

Qualifications

Serving
Guest relations
Clearing tables
Upselling
Table service
Arranging restaurant reservations
Table service guest greeting
Cross-selling
Food and beverage service
OpenTable
Greeting and seating guests
Cleaning
Stocking
Add-on sales

Full job description

GAUCHO is looking for an experienced and passionate HEAD Waiter to join our Gaucho GAUCHO Richmond! The ideal Head Waiter candidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHO ambassador and be able to upsell all GAUCHO products with confidence.

Training and benefits

50% off your food bill at all GAUCHOs.

Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.

Career development and progression.

Staff breakfast and dinner on every shift

Key Responsibilities of a GAUCHO Head Waiter

Maintaining skills and product knowledge as taught at the Gaucho Academy.

Full commitment to expanding knowledge of food and beverage on the menu

Attending any company training relevant to your role

Attending, participating in, and contributing to the brief and team meetings

Ensuring the stations are stocked before and during the shift and Assisting floor managers with checking pre-shift duty preparation and excellence of post-shift duty clean-up

Communicating any significant stock availability issues to the management and the team

Service of all drink and food orders according to the Cycle of Service standards

Promptly and accurately maintaining guest’s bill

Ensures beverage preparation is completed to standard to ensure recipe potential is achieved (cost of sales)

Ensuring perfect table maintenance and timings as per Cycle of Service

Checking guest satisfaction and communicating any issues with the manager

Accurate, discreet, and timely preparation, presentation, and processing of the bill

Offering and, if required, organising a collection of coats and bags as well as arranging a taxi for the guest

Knows and pro-actively works towards sales mix and cover targets for the business

Focusing completely on achievement of all Cycle of Service requirements

Communicating guests’ preferences to the reception team for recording on the Open Table reservations system

Work with the restaurant team to offer an unforgettable GAUCHO experience to all our guests through heightened hospitality.

Be the face of GAUCHO and demonstrate service excellence while following the GAUCHO steps of service and standards.

Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.

Support and assist the management team to maximise sales revenues by driving covers and average spend per head.

Ensure all guest orders are received and processed professionally and accurately.

Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.

Requirements for a GAUCHO Head Waiter

Demonstrate warmth, empathy and genuine hospitality towards guests and colleagues

To always take a positive approach to your own role acting as a role model to all new members of the team

Work well within a team (be a team player) and a fast-paced environment

Be approachable and well mannered

Be professional and respectful at all times

Have fun

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