JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.
As Centre Manager at JD Healthcare, you will take full operational responsibility for our London Bridge clinic — one of our flagship sites and home to London Women's Clinic, London Egg Bank and London Sperm Bank under one roof. This is a senior, hands-on leadership role where you will oversee the daily running of the site, lead the reception team, manage facilities and building operations, and act as the central operational link between three of our most established brands. Working closely with the Clinical Director and Business Development Director, you will be a proactive, solutions-focused leader who sets the standard for operational excellence, patient experience and staff engagement. If you thrive in a fast-paced clinical environment and have the drive to make a genuinely significant contribution, we would love to hear from you.
Take full operational responsibility for the London Bridge clinic, ensuring the site runs efficiently, safely and to the highest standards at all times
Identify operational risks and service gaps proactively, implementing practical solutions before they escalate
Work closely with the Facilities Team to coordinate maintenance, contractor access and building management, acting as the primary operational contact for all site-related matters
Serve as the operational liaison between London Women's Clinic, London Egg Bank and London Sperm Bank — coordinating shared resources, facilities and communication across all three organisations
Line manage the Reception Team, providing day-to-day leadership, coaching and development while maintaining consistently high standards of patient service and professionalism
Manage reception rotas, staffing levels, recruitment and performance management
Monitor operational performance and produce accurate monthly reports and statistics for senior management
Work closely with the Clinical Director and Business Development Director to support strategic and operational objectives, contributing to service improvement and continuous development across the site
Lead and contribute to service improvement initiatives across the site, identifying opportunities to enhance operational efficiency, patient satisfaction and staff experience
Essential
Proven experience managing operations within a healthcare or clinical environment
Strong leadership and people management skills with experience leading multidisciplinary teams
Excellent organisational and planning abilities with the capacity to manage competing priorities effectively
Strong problem-solving skills — proactive, solutions-focused and able to anticipate operational challenges
Excellent communication and interpersonal skills with the ability to build strong relationships across clinical, administrative and support functions
Desirable
Experience within fertility, reproductive healthcare or private healthcare
Knowledge of healthcare governance and regulatory standards
Experience working across multi-site or multi-business organisations
Experience managing facilities or building operations
32 days annual leave including bank holidays
Life assurance
Pension plan
Workplace Nursery Scheme
MyGym discounts
Staff treatment discounts
EV Car Scheme and Cycle2Work
Perkbox benefits platform
Health and wellness programmes
Ongoing learning and development opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
