Job description
Beckett House Practice, Grantham Road, London, SW9 9DL
Do you like a varied workload and dealing with the public? Could you help our patients get the care they need from our team, and the wider NHS? If so, read on!
Main duties of the job
The receptionist/administrator will often be the first point of contact for a patient using the NHS. This frontline role is key to ensuring the patient journey is a smooth one. Taking enquiries from various sources including face to face, over the phone and via email, you will need to effectively signpost patients to the correct service within the practice or to another service. You will need to have excellent listening skills and the ability to understand and empathise, often dealing with patients who may be upset, angry or frustrated. The ability to remain calm and positive is essential.
Working within a multidisciplinary team of both clinical and non-clinical members, you will need to be able to work effectively and communicate well across all the various disciplines. Accurately summarising information received from the patient and effectively communicating this to other team members both verbally and on the patient record, is a key requirement.
In addition to the above, a wide variety of tasks need completing every day, so an ability to multitask and effectively prioritise is needed. This includes work relating to prescriptions, referrals and hospital correspondence, recalling patients for screening and immunisations, registering patients and supporting them to access our digital services.
Our patients speak a wide range of languages, and we often use interpreting services. Whilst excellent spoken and written English is essential, an ability to speak Portuguese, Spanish or another second language would be helpful.
The successful candidate will be a conscientious worker who wants to deliver the best possible care, who can remain calm and positive in a fast paced and challenging environment, can work closely with others as part of our team and is an excellent timekeeper. We are always striving to do our best, so we need people who are willing to learn and who welcome feedback and guidance. You will also need to be comfortable working a shift pattern that will change from week to week. Please see details below.
Previous experience within a GP practice is not necessary and any training required will be conducted in-house.
What is it like to work at Beckett House Practice?
Each day is busy and interesting with lots of opportunities to learn and develop your skills. We are a friendly and supportive team, committed to cultivating a healthy work environment. Our receptionists have frequent 1-to-1s with their managers, the staff meet as a group every day and we foster and encourage strong teamwork.
We are a Living Wage Employer. We also offer an employee assistance programme which provides free access to counselling, wellbeing, financial and legal support and advice to our staff and their families.
We have a GOLD Pride in Practice award from the LGBT Foundation and we are also a Safe Surgery. We work to ensure we offer healthcare that understands and meets the needs of our communities and take steps to tackle the barriers faced by many in accessing healthcare.
Our staff are eligible for membership of the NHS Pension Scheme. There are excellent transport links and free staff parking.
The role
We are offering 2 full-time, permanent posts with a salary of £14.80 per hour (London Living Wage), Monday to Friday.
Our shifts are either 'early' or 'late' and each includes either opening the practice at 7.45am or closing the practice (7pm usually, or 8pm on Tuesdays).
We’re based in Stockwell, London, SW9 9DL, so we need someone who can reliably commute to our location, or relocate before starting work. The role is only available in person. We require GCSEs, or equivalent qualifications.
Job Type: Full-time (see shift pattern).
Pay: £14.80 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Employee Assistance Programme
- Free parking
- On-site parking
- Annual Leave- 27days plus Bank Holidays
- No weekend working
Education:
- GCSE or equivalent (required) – English and Maths
Work Location: In person
Pay: £14.80 per hour
Benefits:
- Additional leave
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Transport links
Ability to commute/relocate:
- London SW9 9DL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Our shifts are either early (opening the practice at 7:45am) or late (finishing at 7:00pm, or 8:00pm on Tuesdays). Are you able to work shifts that require starting at 7:45am or finishing as late as 7:00pm (8:00pm Tuesdays)?
- The role requires a clear DBS (criminal records) check. Do you have any history of criminal convictions?
Education:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
