Job Summary
At Whitegates, we’re passionate about helping people find more than just a property - we help create homes and build lasting relationships with our landlords and tenants. With a reputation built on trust, expertise, and exceptional service, we’re proud to be a growing and ambitious business where people are at the heart of everything we do.
We believe that great customer experiences start with great people. That’s why we’re committed to creating an environment where our teams can thrive, develop, and make a real impact. Whether it’s supporting a first-time renter or helping landlords maximise their investments, every member of our team plays a vital role in delivering outstanding results.
Lettings Administrator
Location: Newark-On-Trent
Contact Type: Full-time, Permanent (35 hours per week, 9:30am - 5pm)
We’re excited to offer an opportunity for a Lettings Administrator to join our busy and friendly team. This is a fantastic role for someone who enjoys working in a fast-paced environment, thrives on organisation, and takes pride in delivering exceptional customer service.
As a key member of our lettings team, you’ll be at the centre of the customer journey, ensuring that tenancies run smoothly from start to finish. Working closely with landlords, tenants, and colleagues across the business, you’ll provide vital support that helps deliver a seamless experience for everyone involved.
What you'll do
- Support the day-to-day operations of a busy residential lettings department.
- Prepare tenancy agreements and ensure all documentation is accurate and compliant.
- Coordinate move-ins, renewals, and tenancy progression processes.
- Liaise with landlords, tenants, contractors, and utility providers to deliver a first-class customer experience.
- Manage enquiries and resolve issues in a professional and timely manner.
- Maintain accurate records and update internal systems.
- Work collaboratively with negotiators and property managers to ensure smooth and efficient processes.
- Contribute to the success of the branch by delivering exceptional service and maintaining strong relationships.
Who you are
- Highly organised with excellent attention to detail.
- A confident communicator who enjoys building relationships with people.
- Passionate about delivering outstanding customer service.
- Able to prioritise tasks and thrive in a busy, fast-paced environment.
- Proactive, positive, and solutions-focused.
- Comfortable working with multiple systems and maintaining accurate records, experience with Microsoft Office or equivalent is essential.
- Previous experience within property, lettings, estate agency, or administration is beneficial, but a willingness to learn and a great attitude are equally important as full training will be provided.
Pay: £24,000.00-£25,000.00 per year
Work Location: In person
