Are you passionate about helping people and making a difference to communities? As a Payment Support Advisor at Amplius, you’ll work with customers to manage rent, sort out payments, and find solutions that work for them. You’ll provide friendly, practical support while helping people stay on track financially and keeping our communities strong and secure.
Salary: £19,033.82 per year (FTE £34,498.80)
Contract: Permanent, part time
Your week: 20 hours - Monday to Friday 9am to 1pm (times are negotiable)
Location: Hybrid with a weekly presence in either our Milton Keynes or Rushden office
You can read about our fantastic colleague benefits here - Amplius colleague benefits
Snapshot of your role
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Manage rent and other customer accounts, monitoring arrears and taking timely action to minimise debt
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Act as the main point of contact for the Payment Support Service, handling incoming enquiries and proactively engaging with customers
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Negotiate affordable and sustainable repayment arrangements, balancing customer needs with the organisation’s income priorities
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Provide clear and professional advice on budgeting, benefits, and financial support, signposting to specialist services when needed
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Maintain accurate case notes and records in housing management systems, ensuring all interactions are logged correctly
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Prepare and progress formal recovery actions, including Notices of Seeking Possession, in line with policy
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Work collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management
What we’re looking for
- Educated to Level 3 (e.g. A-levels, NVQ, or equivalent experience)
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Experience of working in a front facing, customer focussed role
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Experience in rent or income recovery, credit control, or financial support within a customer service environment
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Experience communicating effectively with customers via telephone and written correspondence
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Awareness of data protection, confidentiality, and equality requirements in service delivery
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Excellent telephone manner and ability to manage challenging conversations professionally.
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Effective organisational skills with the ability to manage competing priorities and caseloads.
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Sound judgement and decision-making when progressing cases.
Important - Right to work in the UK is an essential requirement. We do not provide sponsorship.
Please read the attached job description before applying so you get the full scope of the role.
Closing: 3 September
Interviews in Milton Keynes: 10 September
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
