Our Shop Floor Volunteers are the first point of contact for customers when they enter our shop. You will be greeting customers, helping them find the items they’re looking for and answering their questions, with help on hand from the shop team. You will provide invaluable help in the running of the shop, keeping it stocked and attractively displayed. With support around you and full training provided, you can help with processing sales through the till as a cashier, talking to customers and thanking every donor - helping us continue to fund life saving research. This is a customer focussed role where you will meet and interact with a wide range of people.
Typical tasks include:
- Helping customers on the shop floor & providing good all-round customer service
- Engaging with customers and serving them in a helpful and friendly way
- Promoting our campaigns and any instore sales to customers
- Honing your retail and cashier skills behind the till and taking payments
- Helping with administration and reception duties around the till area
- Working on window and shop displays to make them look their best
- Keeping the shop tidy, clean and well organised – some light housekeeping
- Helping your fellow volunteers and staff with customer queries
