The Vacancy
JOB PURPOSE
Based in the Leeds/Bradford/Wakefield area, the jobholder will ensure the implementation of the Company’s policies and procedures at company owned stations. This is a role providing cover and support across a number of regions throughout the North of England and Scotland and the ability to stay away from home on a regular basis is essential.
MAIN ACCOUNTABILITIES
- Ensuring that all stations are operated in accordance with the Company’s Health & Safety policies to create a safe environment for staff and customers.
- To collate, investigate and communicate any incident information in line with internal procedures.
- Managing communications in line with company policy
- Ensuring the security of company property.
- Conducting monthly fuel audits at each station to ensure the correct payments of monies and security of the Company’s fuel stocks.
- To regularly review the Shop, Forecourt and Food Services at each station to ensure they are operating in line with the Company’s policies and procedures, and to their maximum potential and flag any issues with appropriate management as required.
- Ensuring each station is applying the correct fuel retail prices as instructed from time to time so as to maximise fuel profit margins.
- To select, submit for finance approval, train and, where necessary, serve notice to, Contract Managers
- Monitoring training compliance across the estate, to include all stakeholders.
- Liaising with the nominated shop supplier to ensure effective, and correctly merchandised, promotional activity within the shop and forecourt to maximise sales and increase customer base.
- Liaising with the Area Manager for the nominated shop supplier to monitor and review the product range at each station with a view to increasing turnover and profitability.
- To build relationships with the company’s nominated direct supply partners and ensure that products are merchandised and promoted effectively with each station, and availability is maintained in order to maximise sales.
- Maintaining compliance with planograms and range as agreed with the company’s nominated suppliers to protect company income.
- Liaising with representatives of the company’s fuel supply partners in order to maintain brand standards and effectively promote the relevant loyalty schemes operated by each fuel supplier.
- Ensuring the proper management of promotions and correct merchandising of displays, to include Third party agreed fuel promotions.
- To monitor and review Company expenditure for each relevant station and area, to ensure the accurate recording of information and to identify areas of improvement.
- Ensuring that each Contract Manager operates within the terms of the Contract Manager Agreement and appropriate associated agreements.
- Handling complaints from customers and ensure satisfactory follow up with the customer and any necessary re-training requirements are completed.
- Liaising with outside contractors to establish and manage all maintenance issues as well as monitoring all equipment downtime.
- Maintaining company income and expenditure to agreed budget targets.
- To support and carry out duties as instructed from time to time from the relevant line manager(s).
KNOWLEDGE AND SKILLS REQUIRED
- A proven track record in the forecourt and/or retail sector, ideally experience of a contract management/franchise business model.
- High self-motivation and discipline with ability to work demanding hours and prioritise duties.
- Outstanding communication skills.
- Good people skills with the ability to build effective relationships, inspire, motivate and lead.
- A good level of numeracy and attention to detail.
- Good financial awareness.
- Good competitor/ market awareness.
- Willingness to learn and take on additional responsibilities.
- Good team player.
- The ability to stay away from home on a regular basis.
- Mileage likely to exceed 40,000 miles per year.
