The postholder will provide frontline administrative support, liaise with colleagues and service users, maintain high standards of documentation and processes, contribute to service improvements, and support team performance monitoring.
The postholder provides comprehensive administrative support to clinical staff, including correspondence, appointment management, and IT troubleshooting. They supervise and train Band 3 receptionists, take minutes at meetings, manage reports and administrative systems, oversee procurement, maintain service email distribution lists, act as Fire Marshal lead, and report concerns or incidents to the Band 5 admin manager.
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home.
With our partners in North London and each borough we will ensure equity of outcome for all
We will offer great places to work, providing staff with supportive environment to deliver outstanding care
Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
We promote flexible working and support staff with a range of health and wellbeing initiatives.
NHS Discounts, generous annual leave and NHS pension scheme
Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
The postholder provides frontline administrative support within the Trust, liaising with colleagues, service users, carers, and stakeholders while maintaining excellent customer service. They manage administrative systems, support clinical staff, contribute to service improvements, and assist in monitoring team performance. The role also involves supervising and training junior administrative staff, taking minutes at meetings, and carrying out other duties appropriate to the grade.
Provide administrative support to clinical staff, including correspondence, emails, telephone calls, and appointment management (including text reminders).
Supervise and oversee Band 3 receptionists, including training and induction.
Take minutes at weekly clinical MDT and other team meetings.
Manage and update reports, spreadsheets, and administrative systems.
Monitor and order stationery and other procurement items.
Maintain service email distribution lists.
Troubleshoot IT issues in liaison with BEH or C&I support teams.
Act as Fire Marshal lead for the building.
Handle enquiries from service users and carers with sensitivity and tact, using persuasion skills when required.
Report concerns or incidents to the Band 5 admin manager and complete incident reporting as necessary.
