Recruiter IPW1
Job Title Customer Administrator (Print)
Short Ad Description We are looking for an enthusiastic & flexible Customer Administrator, preferably with Digital Print experience, to join our team, working between 09.00 – 17.00 in our SE1 studio.
Long Ad Description Job Overview – Digital Production
We are looking for an enthusiastic & flexible Customer Administrator, preferably with Digital Print experience, to join our team, working between 09.00 – 17.00 in our SE1 studio. The customer administrator will talk to customers (& suppliers) face-to-face, over the telephone and via emails to answer print product related questions. This can include duties such as providing pricing, order entry, estimating delivery lead-times and chasing up scheduled deliveries via our couriers.
Role Objectives:
Handling daily enquires (customers and suppliers) via telephone, emails and walk ins including:
- Manage email communications with key customer accounts
- Pricing and quotations
- Ordering paper stocks
- Order entry
- Creating production jobs for the in-house Production Team
- Invoicing customers
- Taking cash & credit card payments
- Booking couriers for deliveries and collections
- Manage delivery timelines
- Supporting the Production Team as required and, from time-to-time; Finishing, collating orders, picking & packing
Skills, Knowledge & Experience:
- Friendly and approachable
- Customer service
- Verbal and written communication
- Administration and organisation
- High level of accuracy and attention to detail
- Time management
- MS Office software and IPW1 in-house systems (training will be provided)
- Ability to work under pressure
- Persistence and patience
- Teamwork
- Knowledge of sales processes and print products & services
- Some commercial digital print skills desirable
- 5 years’ experience within a customer administration role
Job Reference Customer Administrator (Print)
Location Description 165 Tower Bridge Road, London SE1 3LW
Salary Description £28,000 pa plus bonus scheme after completing 6
months probation period
Estimating
Supplier
Salary Band - Highlight in any manner the correct options.
Up to £10,000 £25,000 - £29,999 £60,000 - £69,999
£10,000 - £14,999 £30,000 - £39,999 £70,000 - £99,999
£15,000 - £19,999 £40,000 - £49,999 £100,000 or more
£20,000 - £24,999 £50,000 - £59,999
Hours Full Time Part Time
Choose ONE option only
Contract Type Permanent Freelance
Contract
Start Date of Advert 25/06/2026
End Date of Advert
Job Contact Details
Contact Name Caroline Holden
Address 165 Tower Bridge Road, London SE1 43LW
Telephone 020 7437 3200
Fax
Email / Redirect URL
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Application question(s):
- How many years experience of order entry do you have?
- Please provide a covering letter with specific examples that align to the job requirements, detail your relevant skills (specifically order entry) and illustrate why you are a perfect fit for our role!
Experience:
- customer administration: 5 years (preferred)
Work Location: In person
