Lead with Purpose. Making Proper Brews Together.
At Taylors of Harrogate, everything is done proper. From Yorkshire Tea to Taylors of Harrogate coffee and tea. We’re looking for an inspiring and motivating Operations Leader to take on the role of Head of Operations—a newly created pivotal position leading and coaching a team of over 300 people, helping to shape the future of our operations in line with our long-term ambitions.
About the Role
Reporting into the Operations Director, you’ll be responsible for the Operational (Engineering and Manufacturing) leadership of Taylors of Harrogate Starbeck Factory, ensuring delivery of “proper brews” through our Operating Model (IWS) with safety first and quality always. Ensuring advancements in our values-based culture. Through visible, servant leadership, you’ll coach and support your direct and indirect reports, empower others, and drive change through collaboration, continuous improvement, and cross-functional teamwork.
This is a unique opportunity to lead one of Yorkshire and the UK’s most iconic brands through the next chapter of its operational evolution and exiting and ambitious growth agenda.
Key Responsibilities
Through visible, impactful servant leadership, motivate, inspire, coach and lead Operational teams
What We’re Looking For
Knowledge and working experience leading, coaching and motivating large, diverse teams of people across multiple shifts within an FMCG business, across production and engineering disciplines.
Why Join Taylors?
At Taylors, we do things a little differently, how we care for our people, care for our sourcing and products all with a passion for progress. You’ll have the opportunity to make a meaningful impact—on our people, our operations, and our future. We offer a supportive environment, competitive benefits, and the chance to be part of a much-loved Yorkshire Family business.
If you’re ready to lead with purpose and shape the next chapter of Taylors Operations, we’d love to hear from you.
What we offer you
As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.
We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
Click here to learn more about life at Bettys & Taylors Group.
There will be a two-stage recruitment process for this role, we plan that the first stage will take place in July 2026.
The closing date for this vacancy is 23rd June 2026.
