Location: Gloucester Office (officebased)
The Sales Coordinator supports the effective processing and progression of sales and contractual activity across the business. The role supports sales opportunity activity, contract processing and customer set-up, with the balance of duties varying depending on business need and individual capacity.
This is a task-driven role, with work allocated dynamically across the team to ensure efficiency, accuracy and service level compliance.
The Role Exists to:
- Support the identification, processing and progression of sales activity
- Ensure accurate and timely contract processing and customer set-up
- Maintain high standards of accuracy, compliance and customer service
- Support efficient team workflows and SLA adherence
Key Responsibilities:
Sales & Opportunity Support
- Support the identification and progression of sales opportunities where required, including inbound enquiries and technician-referred leads
- Prepare and issue quotations in line with agreed pricing structures and SLAs
- Follow up opportunities as allocated to support conversion and timely closure
Contract & Sales Processing
- Process completed sales and contracts accurately and efficiently
- Convert approved sales into new customers within SAFE, ensuring all required data is captured correctly
- Process sales logged in PASS and associated systems in line with defined procedures
- Maintain accurate records across SAFE, PandaDocs, Storm and related systems
Task-Based Team Working
- Operate within a task-driven environment with work allocated based on team capacity and operational priority
- Flex between sales support, contract processing and administrative tasks as required
- Support colleagues by taking ownership of shared tasks to maintain workflow continuity and SLA adherence
Customer Service & Quality
- Provide clear and professional communication to internal and external stakeholders
- Ensure all work is completed accurately and in line with company standards
- Adhere to GDPR, data protection, pricing policies and internal compliance requirements
Departmental Support
- Undertake additional tasks as required to support the wider Sales and Business Services teams
About you:
- Experience in a sales support, contract processing or customer administration environment (Essential)
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Competence using CRM or sales platforms
- Ability to work under pressure while maintaining accuracy
- Self-motivated and target-driven
