Active Mortgages is an established, profitable mortgage brokerage supporting self-employed professionals and business owners.
The business is busy and growing. We are now at the stage where strong operational leadership, tighter systems, and consistent standards matter more than simply doing more volume.
This role exists to bring structure, accountability, and calm control to the day-to-day running of the business.
The Role
As Mortgage Operations Manager, you take ownership of the internal operation.
You do not generate leads and you are not required to write mortgages day to day.
Your role is to ensure the business runs properly.
You lead advisers and client services, oversee systems and compliance, improve processes, and make sure no clients, cases, or commercial opportunities are missed.
You report directly to the Managing Director and act as the internal operational lead for how the business performs.
Key Responsibilities
Operational Control
- Own the day-to-day mortgage operation
- Ensure cases progress efficiently with no stagnation
- Identify and fix process gaps early
- Improve workflows, handovers, and internal standards
Adviser Oversight & Performance
- Day-to-day management of employed advisers
- Oversight and support of self-employed advisers
- Ensure advisers follow agreed processes and timelines
- Monitor conversion, case quality, protection penetration, reviews, and retention
- Address performance issues calmly, professionally, and early
Commercial Outcomes
- Ensure leads are followed up correctly and converted efficiently
- Plug revenue leakage across protection, solicitors, surveys, and insurance
- Improve lead-to-application and application-to-completion performance
- Maximise the lifetime value of clients once they enter the business
Client Services Leadership
- Work closely with the Head of Client Services
- Ensure client communication standards are consistently met
- Protect the end-to-end client journey from application through review
- Reduce missed reviews, poor follow-up, and preventable revenue loss
Compliance & Risk
- Act as the operational point of contact with the compliance firm
- Ensure files, systems, and processes remain compliant
- Identify risks early and address them properly
Systems & Data Accuracy
- Ensure ACRE and Active CRM reflect reality at all times
- No stuck cases, no stale leads, no unclear ownership
- Use data to drive improvements, not reporting for reporting’s sake
Continuous Improvement
- Review operational performance monthly
- Improve consistency, efficiency, and outcomes
- Build systems that work without founder involvement
Who This Role Is For
This role suits someone who:
- Has strong experience in mortgage operations
- Has managed advisers, admin teams, or whole offices
- Enjoys improving systems, standards, and outcomes
- Is commercially aware without being sales-driven
- Is confident holding people accountable
- Takes pride in running things properly
You are likely coming from an Operations Manager, Office Manager, Mortgage Manager, or Senior Mortgage Operations role within a brokerage or network.
What This Role Is Not
- Not a sales manager role
- Not a marketing or business development role
- Not a stepping stone to self-employment
- Not a player-manager adviser position
This is an operational manager role.
Experience & Location
- Mortgage industry experience essential
- CeMAP preferred (or strong operational mortgage background)
- Previous management experience required
- Office-first role in Chelmsford
- Hybrid working available once fully embedded in the business(The current team typically works two days per week from home)
- Full-time, permanent position
Why This Role Exists
The business works.
This role makes it work better.
Job Type: Full-time
Pay: Up to £50,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home
Ability to commute/relocate:
- Chelmsford CM2 6XW: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- CeMap or equivalent certificate (required)
Work Location: Hybrid remote in Chelmsford CM2 6XW
