Job Overview
The Account Director is a full-time, on-site role based in Newport. This role is responsible for leading key client relationships, overseeing the delivery of insurance and financial services, and ensuring high levels of customer satisfaction and retention. Day-to-day responsibilities include managing a portfolio of commercial and personal accounts, identifying new business opportunities, and developing tailored solutions in line with NFU Mutual’s products and standards. For the right candidate, and with the right level of success, there is also the possibility of becoming a partner in the business via our Pathway to Partnership programme.
Company Description GL Griffiths & AJ Wilks are appointed agents of NFU Mutual, a well-established UK insurance provider known for its customer-focused approach and strong presence in rural and commercial communities. As local agency partners, GL Griffiths & AJ Wilks deliver NFU Mutual’s range of insurance and financial services to individuals and businesses, building long-term relationships based on trust and integrity. The agency operates with a strong emphasis on professional service, tailored advice, and community engagement. Team members benefit from being part of a respected national brand while working in a close-knit local office environment. Whilst the history of our business stems from Farming, our Newport office has a wide range of non agricultural business', and so experience in agriculture is useful, but not essential.
Responsibilities
- Manage commercial clients insurance requirements by conducting regular reviews of their policies and requirements.
- Provide exceptional customer service by understanding client needs, offering tailored insurance or financial solutions, and maintaining ongoing communication.
- Develop and execute comprehensive sales strategies to acquire and retain high-value commercial accounts across multiple industries.
- Lead negotiations with clients, ensuring mutually beneficial agreements that align with company goals.
- Manage the entire sales cycle from prospecting through closing, including telemarketing efforts and follow-up activities.
- Oversee sales administration tasks such as contract management, documentation, and reporting to ensure accuracy and compliance.
Requirements
- Proven experience in insurance sales or related financial services roles with a strong track record of meeting or exceeding targets.
- Exceptional negotiation skills combined with excellent communication abilities in both English and Spanish; bilingual proficiency is highly desirable.
- Knowledge of sales administration processes including contract preparation, documentation management, and CRM systems.
- Excellent interpersonal skills with a focus on building long-term client relationships through proactive engagement.
Join us as a Commercial Account Director and become a key driver of our growth story! We value energetic professionals who are passionate about delivering outstanding service while expanding our reach in the marketplace. If you thrive in a fast-paced environment where your negotiation prowess, analysis skills, and multilingual abilities can shine—this is the perfect opportunity for you!
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Company pension
- Employee discount
- Financial planning services
- Free parking
- On-site parking
Experience:
- Commercial Insurance: 2 years (required)
Work Location: In person
