Senior eCOA Screenshot Review Associate - UK or Ireland - Home or office based
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
We are currently seeking a Senior eCOA Screenshot Review Associate to join our diverse and dynamic team. In this role, you will independently manage complex eCOA screenshot review projects, provide subject matter expertise, and support the accurate electronic implementation of Clinical Outcome Assessments. You will act as a senior point of contact for clients, eCOA vendors, copyright holders, and internal teams, helping to ensure project requirements are clearly understood, delivered on time, and aligned with applicable quality standards. Mapi Research Trust (MRT) is a non-profit organization and trusted partner dedicated to advancing patient-centric outcome measures in research and care.
What You Will Be Doing:
- Independently manage complex eCOA screenshot review projects, ensuring timelines, quality standards, and study requirements are met.
- Review eCOA screenshots and related documentation to ensure electronic implementations align with source COAs, study specifications, and eCOA best practices.
- Perform functional testing of eCOA applications across relevant devices to assess usability, navigation, content, and implementation quality.
- Act as a subject matter expert, providing guidance to clients, eCOA vendors, copyright holders, and internal stakeholders on eCOA implementation and screenshot review best practices.
- Identify, investigate, and resolve complex project or implementation issues, escalating to leadership or other subject matter experts as appropriate.
- Coordinate with clients, vendors, copyright holders, and internal teams to ensure project requirements, responsibilities, and decisions are clearly understood and documented.
- Support project reporting, risk tracking, action planning, process improvements, guidance development, and knowledge sharing.
- Lead or participate in client and internal discussions related to screenshot review and other eCOA implementation activities.
Your Profile:
- Bachelor's degree in a relevant field or equivalent professional experience.
- Strong experience in eCOA screenshot review, clinical technologies, client services, project coordination, or a related area.
- Demonstrated knowledge of Clinical Outcome Assessments and eCOA implementation best practices.
- Ability to independently manage multiple complex projects, competing priorities, and stakeholder expectations.
- Strong analytical, problem-solving, organizational, and communication skills.
- Strong working knowledge of Microsoft Office tools and familiarity with eCOA platforms or other clinical technology systems.
- Experience mentoring colleagues or contributing to process improvements is preferred.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request .
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