Here at Dowty, a GE Aerospace company, an exciting opportunity has arisen due to internal promotion for a Field Service Engineer to join our Rest of World field service team. Providing dedicated support for civil and military customers globally, you will be instrumental in providing field training and repairs to our internal and external customer base. As a contributor to our key performance metrics for the team, you must be confident in changing customer demands, setting priorities, engaging with customers, performing on-site repairs and ensuring the customer voice is heard in an impactful way to the wider business
Key Responsibilities:
Provide field repairs & technical support for global customers
Provide training internal and external customers
Utilize best practices to challenge existing processes and drive continuous improvement.
Essential Skills and Experience:
Relevant experience in a regulated aerospace environment performing aircraft maintenance or general mechanical experience in the automotive industry
Proven Customer Facing and/or Commercial Experience
Strong oral and written communication skills
Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work and implement recovery action when required
A self-starter able to manage your own work
Ability to apply clear thinking to solve problems and work cross-functionally
Confident in presenting and delivering technical data through training
Bachelor's Degree from an accredited University or College, or High School Diploma with work experience in similar role.
Desired Characteristics:
Passionate about continuous improvements and be confident in challenging processes
A knowledge and understanding of the aerospace industry
A customer advocate who can successfully communicate key needs for their customer
Propulsion background.
Flexible Working
GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Relocation Assistance Provided: No
