About Us
We are a well-established, family-run business based in Stratford, East London, with a proud history spanning over 100 years. We specialise in the supply of flame retardant textiles to the theatre, film and events industry, and also manufacture a wide range of curtains and drapery into some of the most prestigious organisations across the UK and worldwide.
As a small, close-knit team, we take pride in the personal service and expertise we bring the industry and we're looking for a Sales Administrator to join us and help keep our sales operation running smoothly. The ideal candidate will be a team player, enjoy working in a busy office environment and most importantly be enthusiastic and willing to learn about this specialised industry.
The Role
This is a varied, hands-on, fully office-based permanent role at the heart of our sales operation. You will be the first point of contact for many of our customers, so a friendly, helpful and professional manner is essential. You must have transferable sales, customer service or sales administration experience.
Hours of Work - Monday to Friday from 8am to 5pm, 40 hours per week
Your key responsibilities will include:
- Process customer orders using our bespoke IT system and respond to enquiries by phone and email in a timely manner
- Maintain professional and positive relationships with clients
- Develop a detailed knowledge of Company products and services to support and advise customers with their orders
- Manage the entire sales cycle and provide a high level of customer service by providing product knowledge, offering samples, submitting quotations and presenting competitive delivery options (including overseas exports)
- Support with marketing and sales advertising activity, such as developing mailshots and social media content
- Assisting with other miscellaneous general office administration as required
As a small business, no two days are quite the same. You will need to be adaptable and happy to turn your hand to different tasks as they come up.
What We are Looking For
We don't expect candidates to have direct experience in our industry - it is a specialist field, and we're happy to teach you the product knowledge you'll need. What matters most to us is your attitude and approach. You should be:
- Hard-working, reliable and organised
- Willing to learn and keen to develop new skills
- Confident on the phone and comfortable dealing with customers
- Able to prioritise and manage a varied workload
- A good communicator, both written and verbal
- Comfortable using standard office software (email, Word, Excel)
Essential: Transferable sales, customer service or sales administration experience.
Desirable: Knowledge of textiles or experience within the theatre, film or events industry — though this is not required.
Join us as a Sales Administrator and become an integral part of a motivated team dedicated to delivering outstanding service in an environment where you can learn and expand your knowledge and skills.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- London E15 4JP: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
