Reporting to: Acuity Operations Manager
Employment Type: Full-time
Hours: 08:00-17:00, 45 hours per week, Monday to Friday
The role of the Welcome Ambassador is to provide an exceptional first impression for all visitors attending the client’s offices. Positioned prominently within the main lobby, you will be the face of the building, delivering a warm, professional and engaging welcome while ensuring visitors are directed efficiently to the reception area on the Lower Mezzanine level.
As a Welcome Ambassador, you will be highly visible, approachable, and proactive in your service delivery. Your role is focused on creating a positive arrival experience by offering assistance, providing clear directions, and helping visitors feel comfortable and confident from the moment they enter the building.
Success in this role relies on outstanding interpersonal skills, a professional appearance, positive body language and a genuine passion for customer service. You will consistently demonstrate enthusiasm, attentiveness and a welcoming smile whilst maintaining a strong presence within the lobby area.
This is a standing position, requiring you to remain visible and accessible within the reception lobby throughout your shift.
Customer Service Excellence
Previous experience in a customer-facing hospitality, retail, airline, hotel, concierge or front-of-house environment is desirable.
The above job description covers the main duties that you are expected to undertake in your role and this list is in no way exhaustive. The Company reserves the right to make reasonable adjustments to this document and request additional duties when required.
‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
